Hereโs a look at the fixes, improvements, and backend updates we shipped over the past few weeks to keep your workflow running smoothly. Thank you for all the feedback โ it helps us continue refining and strengthening the platform.
๐ Release Notes Monday Dec 8, 2025
๐ Release Notes Monday Dec 8, 2025
๐ฐ More Accurate Taxes. Less Guesswork. (for US based addresses)
Weโve improved our tax calculation system ensuring more accurate tax rates based on:
Exact address tax lookup & up-to-date local regulations instead of just using zip codes.
Alongside this improvement, weโve redesigned the tax experience. The new UI offers a detailed breakdown of each tax component, showing state tax, local tax, special districts, exemptions, and the total rate so you always know exactly where the number comes from.
โจ New Improvement โ Remove a Contact from a List Directly from Their Profile
Managing contact lists is now much easier and more intuitive.
Before:
There was no direct way to remove a contact from a specific List while viewing their profile. Users had to navigate to Lists โ open the list โ select the contact โ Selection Cart โ Remove, then manually navigate back to the contact โ a long multi-step workflow.
Now:
You can remove a contact from any Static List right from their profile.
Tap the โFound in X Static Listsโ link on the contactโs profile.
Youโll see all the lists they belong to.
Simply tap the โรโ next to the list name to remove the contact instantly.
This update streamlines list management and removes unnecessary clicks, making it much easier to keep your lists organized.
Online Viewing Room Updates
Online Viewing Room now formats the date in the header based on the region/locale
Added the ability to crop header images chosen from the Browse window
๐ฒ Mobile app - Added the ability to "Select All" Installation Views
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๐ Release Notes โ Friday, November 21, 2025
๐ Release Notes โ Friday, November 21, 2025
๐ฅ Hotfix โ
Wall Label header logo reverting to center alignment
Imported sets not being assigned a position
๐ Release Notes โ Monday, November 17, 2025
๐ Release Notes โ Monday, November 17, 2025
๐ฅ Hotfix โ
Unable to scroll down to โHideโ in OVRs
Alternate views not appearing in SmartMail when added via +Add
List privacy display issues
Sales tax not updating on credit card fees
Unable to open email threads in the mobile app
๐ Release Notes โ Wednesday, November 12, 2025
๐ Release Notes โ Wednesday, November 12, 2025
๐ฅ Hotfix โ
Invoice PDF downloads corrupted/unopenable
๐ Release Notes โ Tuesday, November 11, 2025
๐ Release Notes โ Tuesday, November 11, 2025
๐ฅ Hotfix โ
Inventory list view not loading
๐ Release Notes โ Monday, November 10, 2025
๐ Release Notes โ Monday, November 10, 2025
โจ New Features & Improvements
๐ฅ Inventory Number Now Optional During Import
When importing inventory, the Inventory Number field is no longer required. If left blank, the system will automatically generate one for each artwork.
โ๐ผ๏ธ Faster Banner Image Selection for OVRs
You can now quickly set the banner image of an OVR directly from the artwork list โ whether itโs a main image, alternate view, or installation view โ without needing to re-upload.
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โ๐๏ธ Framed Dimension Field Improvements in Importer
The new importer now accepts the text โ(framed)โ in the dimension field when importing artworks.
๐ Release Notes โ Monday, November 3, 2025
๐ Release Notes โ Monday, November 3, 2025
๐ฅ Hotfix โ Wednesday, November 5, 2025
Fixed an issue where duplicating SmartMails caused an error.
๐ฅ Hotfix โ Monday, November 3, 2025
Resolved an issue in the new importer that prevented URL-based document links from functioning correctly.
โจ New Features & Improvements
๐ Export Price Lists Using Alternate Price Labels
Users can now generate PDF price lists using alternative price labels, giving greater flexibility when exporting for different audiences.
โ๐ต Edition Pricing Now Displays on Edition Tab
The Edition Tab now properly displays edition-specific prices, improving accuracy and visibility for complex works.
โ๐งพ Invoice Template Control: Exclude Artwork Items
A new option lets you exclude artwork items from the invoice total amount at the template level, allowing for cleaner financial breakdowns.
๐ Release Notes โ Monday, October 27, 2025
๐ Release Notes โ Monday, October 27, 2025
Prompt for Custom Fields on Editions
When editing a custom field on a parent record of an editioned work, youโll now see a prompt asking if you'd like to apply that same change to all child editions. This ensures consistency across related records and saves time on manual updates.
๐ฅ Hotfix โ October 23, 2025
๐ Release Notes โ Monday, September 29, 2025
๐ Release Notes โ Monday, September 29, 2025
๐ฑ Mobile Improvements
You now have the ability to track OVR analytics via our app. You can read more on this update here
๐ฅ Hotfix โ Thursday, September 25, 2025
Resolved a QuickBooks sync error that prevented updates from completing.
๐ฅ Hotfix โ Wednesday, September 24, 2025
Fixed an issue where alternate views couldnโt be opened from the Alt Views window.
๐ Release Notes โ Monday, September 22, 2025
๐ Release Notes โ Monday, September 22, 2025
โจ Improvements
The โReplace Docโ feature in the asset browser now filters for documents, rather than artworks.
Search Improvements across the platform for better accuracy and speed.
๐ฅ Hotfix โ Tuesday, September 16, 2025
Fixed a bug where artworks with multiple artists only displayed one artist in OVRs.
The Excl. Taxes and Transport Fees field was incorrectly appearing under Installation โ this has been fixed.
๐ Release Notes โ Monday, September 15, 2025
๐ Release Notes โ Monday, September 15, 2025
โจ Fixes and Enhancements
PDF language updated: changed โConsignorโ to โConsigneeโ on consigned-out invoices.
๐ฅ Hotfix โ Tuesday, September 9, 2025
Fixed sorting issue in Sold Artworks Report by โSold To.โ
Resolved issue where Daily OVR View Emails were not being sent.
๐ Release Notes โ Tuesday, September 9, 2025
๐ Release Notes โ Tuesday, September 9, 2025
โจ Enhancements
Exporting Live Lists only exports filtered contacts, not the full list
Invoices can now be sorted secondarily by invoice number. Users still primarily choose what to sort by.
๐ฅ Hotfix โ Friday, September 5, 2025
Fixed an issue where invoice thumbnails were not displaying correctly.
๐ Release Notes โ Thursday, September 4, 2025
๐ Release Notes โ Thursday, September 4, 2025
๐ฅ Hotfixes
Resolved duplicate notification emails and contact records generated from OVR inquiries.
๐ Release Notes โ Tuesday, September 2, 2025
๐ Release Notes โ Tuesday, September 2, 2025
๐ Fixes
Resolved an issue where changing the Shipping Contact on an invoice didnโt save.
Fixed bug that prevented new invoices from being created.
Addressed issue where sales from Washington, DC showed a value of $0 in the Economic Nexus report.
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๐ Release Notes โ Monday, August 18, 2025
๐ Release Notes โ Monday, August 18, 2025
โจ Online Viewing Room (OVR) Updates
๐ Hide Alternate Views in OVRs
You can now choose to hide Alternate Views for artworks in your Online Viewing Rooms. This gives you more control over how artworks are presented to clients.๐ค Associate Contacts to OVRs
OVRs can now be associated with a specific contact.Once a contact is linked, all visitor activity will be attributed to that contact โ unless the OVR is sent via SmartMail, which overrides the default.
These visits are now tracked in the contactโs timeline, helping you better understand engagement.
โ๏ธ Backend Improvements
๐ง Hasura Removal
We've removed Hasura, a service previously used in our website's business logic. While this change doesnโt affect the user interface, you may notice performance improvements when navigating the platform.
๐ Release Notes โ Monday, August 11, 2025
๐ Release Notes โ Monday, August 11, 2025
๐ผ๏ธ Mini Update for Online Viewing Rooms (OVRs)
โจ New Features & Enhancements
๐ Smarter URL Slugs
OVR URL slugs are now automatically generated based on the List Title instead of the user-inputted Link Name. This helps prevent internal or sensitive information from appearing in URLs.
โ You can still customize the slug during creation if you'd like to override the default.๐งญ UI Enhancements
We made visual and functional updates to the main OVR List interface for a more streamlined and intuitive experience.๐ผ๏ธ Higher Banner Image Resolution
We've increased the maximum resolution for banner images, allowing your Online Viewing Rooms to shine with even greater visual clarity.
๐ Release Notes โ Tuesday, August 5, 2025
๐ Release Notes โ Tuesday, August 5, 2025
โจ Online Viewing Rooms (OVRs) Updates
๐๏ธ "Date Created" Column Added to OVR List
You can now sort your OVRs by Date Created directly from the All Viewing Room Links page. The list is sorted by this column by default for quick access to your most recent links.
๐ฐ Select Which Price Label to Display
Customize each OVR link by choosing the specific price label you want to display โ such as Retail Price, Purchase Price, or Market Price.
Whether you're sharing prices in USD or SEK, you can tailor the display to match your audience.
๐ To update, go to the Artwork Settings panel inside your OVR and choose from the Default Price Label dropdown.
โ Tip: Be sure that the selected price field is filled in for each artwork in your inventory so the correct value appears.
๐ผ๏ธ Banner Image URLs Now Supported
In addition to uploading a file, you can now use a direct image URL for your OVR Banner Image.
This is especially helpful if you're looking to include a high-resolution banner. (Thereโs currently a resolution limit on uploads, but the team is working on a fix for that.)
โ Just paste your image link into the Image URL field under the Header section in OVR settings.
๐ Release Notes โ Thursday, May 22, 2025
๐ Release Notes โ Thursday, May 22, 2025
๐ฑ Mobile Release โ Now Live!
Improved performance when loading Artists for faster navigation.
Added Recent Shortcuts for Lists and Artists to quickly jump back to recently viewed items.
Introduced a "Go to Artist" shortcut when long-pressing a work or tapping the info button.
๐ Release Notes โ Monday, April 7, 2025
๐ Release Notes โ Monday, April 7, 2025
โจ New Feature
๐ฅ Hotfix โ Friday, April 4, 2025
๐ฑ Mobile Release โ Now Live!
Interest Tracking now retains scroll position when toggling between Key Interests and All Interests.
Fixed an issue where Interests were not loading when viewing a contact from the contact list.
General bug fixes and performance improvements.
๐ฅ Hotfix โ Thursday, April 3, 2025
Fixed an issue where invoices were not appearing in the Financial Overview report.
๐ฅ Hotfix โ Wednesday, April 2, 2025
Fixed a bug where Payables were displaying the incorrect currency.
โFixed an issue where commissions were not being added to payables.
๐ฅ Hotfix โ Tuesday, April 1, 2025
Corrected inconsistent Sales Tax rate labeling across reports.
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๐ Release Notes โ Monday, March 31, 2025
๐ Release Notes โ Monday, March 31, 2025
โจ Improvements
Added a right-click context menu to the Inventory Associations tab within contact profiles for quicker actions.
Fixed a scrolling bug affecting the Artist List.
Introduced new Contact Offer Filters:
Filter by Associated Artists โ Offered
Filter by Offered Price
๐ฅ Hotfix โ Friday, March 28, 2025
Improved dimensions parsing in inventory imports, including better handling of accented characters and more flexible dimension formatting.
๐ Release Notes โ Monday, March 23, 2025
๐ Release Notes โ Monday, March 23, 2025
Fixed a bug where emails were showing 100% open and clickthrough rates due to bots and security software. Metrics are now more accurate.
Emails will now display in the UI even if the email is not found in the API, preventing SmartMail thread errors and improving offer generation.
๐ฅ Hotfix โ Thursday, March 20, 2025
Fixed an issue where the compose section showed "undefined" when replying to a SmartMail.
๐ฅ Hotfix โ Wednesday, March 19, 2025
Resolved a bug where attachments were not displaying in SmartMail tracking.
๐ Release Notes โ Monday, March 17, 2025
๐ Release Notes โ Monday, March 17, 2025
โจ Improvements
Custom Fields in Contact Exports
Custom fields are now included in Contact Exports, aligning them with Inventory Exports for better data consistency.
๐ฅ Hotfix โ Thursday, March 13, 2025
Resolved an issue where OVR links were expiring shortly after being created.
๐ฅ Hotfix โ Wednesday, March 12, 2025
Resolved a bug where Alternate Views were being mistakenly created under the Offers tab.
Corrected an alignment issue for Terms & Conditions on the Streamlined Copy Invoice.
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๐ Release Notes โ Monday, March 10, 2025
๐ Release Notes โ Monday, March 10, 2025
๐ฅ Hotfix โ Tuesday, March 4, 2025
Fixed an issue where CSS code was incorrectly displayed in the notes preview on the Inventory tab.
โResolved an issue where pasted artist names were not being recognized in Paste Captions.
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๐ฅ Hotfix โ Monday, March 3, 2025, 4 PM ET
Fixed an issue where searches in Inbox/Sent were not returning emails.
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๐ Release Notes โ Monday, March 3, 2025
๐ Release Notes โ Monday, March 3, 2025
โจ Improvements
Improved SmartMail editor stabilityโresolved freezing issues when replying to emails.
โLearn more.
๐ฅ Hotfix โ Friday, February 28, 2025
AgGrid custom column layouts now save properly.
โPrice labels now appear on PDFs within the Artwork Caption, in addition to email captions.
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๐ฅ Hotfix โ Wednesday, February 26, 2025
๐ Release Notes โ Monday, February 24, 2025
๐ Release Notes โ Monday, February 24, 2025
๐ฅ Hotfix โ Wednesday, February 19, 2025
Fixed an issue where Auto-Payable was not populating for sold works.
๐ฅ Hotfix โ Tuesday, February 19, 2025
Fixed a bug where old contact associations were still appearing in Inventory AgGrid Contacts.
๐ฅ Hotfix โ Wednesday, February 19, 2025
Fixed a jumbled PDF title issue in the Offers tab.
January 20, 2025
January 20, 2025
๐ Release Notes โ Monday, January 20, 2025
โจ Improvements
Resolved glitching issues when opening inventory works in new tabs (e.g., from reporting or the new context menu).
โAdded right-click functionality to inventory, allowing for quicker actions and enhanced usability.
โOffer associations are now added to both Contacts and Inventory as a default setting for improved tracking.
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๐ฅ Hotfix โ Wednesday, January 15, 2025
Fixed an issue where excluding artwork items from invoices did not adjust the total amount.
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๐ฅ Hotfix โ Thursday, January 16, 2025
Adjusted the Certificate of Authenticity (COA) header size to improve visibility and consistency.
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๐ฅ Hotfix โ Friday, January 17, 2025
Disabled inventory AgGrid column virtualization to resolve accessibility issues and ensure column order and contact associations are saved properly.
January 13, 2025
January 13, 2025
๐ Release Notes โ Monday, January 13, 2025
โจ Improvements
๐ Quick Tip: Right-Click for Contact Options!
Now you can right-click on a contact's full name to access a context menu with useful actions. Itโs a simple way to save time and streamline your workflow. Give it a try today!
The "Created At" column is now visible by default on Transactions by User and Transactions by Amount reports (previously hidden).
๐ Bug Fixes
Resolved an issue where tags in the inventory activity timeline did not display dates for 2025.
โImplemented email validation during the Microsoft OAuth linking process to ensure SmartMail is sent from the correct email address.
Activity is now properly logged when associating a contact during inventory status changes (e.g., hold/sold). These activities will appear in the Activity Tab and Dashboard.
โ
January 6, 2025
January 6, 2025
๐ Release Notes โ Monday, January 6, 2025
๐ Bug Fixes
Resolved an issue where users linking to Microsoft accounts couldn't view their old messages.
Fixed a bug that prevented saving an artist with a two-character name. This was caused by a missing last name requirement, which is no longer necessary.
December 23, 2024
December 23, 2024
Happy Holidays ๐
โจ New Feature
We've released our new feature Offers ๐
The Offers tab in ARTERNAL will allow you to view and manage all works offered through SmartMail or manually created in one place. You'll now be able to:
View all works offered to a contact
Add notes
Edit the offer date
Update offer amounts for specific contacts
You can read more here
๐งพ Improvements to Invoices
Added a "Show Due Date" toggle to invoice templates and previews. This feature lets users control the visibility of the due date line on invoices. The due date appears under the date in the Base invoice template.
๐ณ Currency Update
The Egyptian Pound (EGP) has been added to the list of supported currencies.
๐ Bug Fixes
We resolved the following issues:
SmartMail text no longer overflows off the screen.
Invoice PDF generation no longer times out due to certain header images.
November 4, 2024
November 4, 2024
๐ Bug Fixes
We fixed an issue where:
Artworks could not be attached to smartmail
Alternate Views did not get attached to smartmail when creating an offer from the selection cart.
It wasnโt possible to search for editioned works via the search bar.
October 28, 2024
October 28, 2024
๐ Bug Fixes
We've resolved the following issues:
Assignment filters are now correctly applied when adding a live contact list to a SmartMail.
Where the credit card fee shows on the invoice summary when the client is not paying via credit card
The Activity by Users report now exclusively shows information for SmartMails with a status of โSent.โ
OVR header/logo size is optimized for mobile, ensuring it appears appropriately on smaller screens.
The consignor field now accurately retrieves the intended contact.
Fixed a dead-click issue when tapping on contacts in SmartMail.
Long SmartMail subject lines now display without overlapping.
The Intercom chat icon no longer obstructs the โClearโ button in the selection cart.
October 7, 2024
October 7, 2024
๐ Bug Fixes
We fixed an issue where:
There were filtering issues on the Dashboard
Entering a description for an inventory list didnโt wrap the text.
October 1, 2024
October 1, 2024
๐งพ Improvements to Invoice
Exciting news! You can now enter a custom tax amount directly into your invoices! ๐
Weโve implemented a new feature that allows you to specify a manual tax amount, giving you more flexibility and control over your invoicing process. Say goodbye to relying solely on our provided tax rates!
โ
๐ผ๏ธ Improvements to Inventory
Weโve been busy enhancing your experience with our inventory list view! Now, when you view a list or an artist profile, look for the โMore Actionsโ option (the three horizontal dots) next to the list title or artist name.
For the List View:
Tapping on More Actions gives you quick access to:
Edit the List Title โ Make changes easily!
Export the List to a CSV File โ Handy for offline use!
Delete the List โ Clean up your inventory effortlessly!
For the Artistโs Profile:
With More Actions, you can:
Edit the Artistโs Biography โ Update their story!
Add the Artist to Your Saved Artist List โ Keep your favorites close!
Share the Artist via Link (NEW โจ) โ Spread the word with just a click!
Delete the Artist โ Manage your profiles seamlessly!
๐ Improvements to Reports
You asked, and we delivered! Inventory custom fields are now available for sorting, filtering, and viewing in the Sold Artworks report and in exported spreadsheets. This means better data management for your sales!
๐ Bug Fixes
Weโve squashed a bug!
Fixed an issue where โReply to Selectedโ in smart mail was not functioning properly. You can now reply seamlessly!
September 23, 2024
September 23, 2024
๐ผ๏ธ Inventory Improvements
You can now sort the Height, Width, and Depth columns separately in the Inventory, making it faster to organize artworks by their dimensions.
Note: Before sorting, youโll need to add these columns to your grid. To do so:
Hover over a column header until the three horizontal lines (hamburger menu) appear.
Check the boxes for "Height," "Width," and "Depth" to add these columns to the grid.
In the example below, weโve sorted the "Height" column from smallest to largest to arrange the artworks by their height.
๐ Bug Fixes
Weโve addressed the following issues:
Commas in custom field columns were not exporting properly in CSV files.
The wrong number of Alt Views was displayed for artworks.
When unarchiving multiple Alt Views, the count was not updating correctly, causing display problems.
Captions for Alt Views could not be edited, reordered, or saved.
Inventory live lists were not loading.
The Location History filter in Inventory resulted in blank rows and inconsistent grid behavior.
August 26, 2024
August 26, 2024
๐ Bug Fixes
We fixed an issue where:
Applying a status filter changes the order of the artwork.
The โLast Nameโ filter in Contacts would load expected results.
The โExclude discount from subtotalโ checkbox on an invoice did not work.
August 19, 2024
August 19, 2024
๐งพImprovements to Invoice
You spoke, and we listened! You can now view Invoice Clickthrough Activity in the contact timeline ๐. This allows you to track it alongside other activities like Smart Mail and shared links.
Additionally, changing the currency of an invoice will now automatically update the currency of its associated works ๐ Previously, you needed to manually update the artwork prices, but now, when you set the currency for the invoice, it will also update the artwork prices accordingly. Please note that the currency change will only apply to the invoice, not the artworkโs general listing.
๐ผ๏ธImprovements to Inventory
In the list view, you can now prioritize sorting by the artistโs first or last name.
Clicking once on the โDetailsโ header will sort by first name.
Clicking twice will sort by last name.
Artworks without artist names will be ordered last.
Note: The sorting is applied automatically and saved. You can also manually reorder by dragging and dropping artwork within the list.
๐ Bug Fixes
We fixed an issue where:
Replacing an image for a work would update invoices that did not contain that work. This fix ensures that invoice thumbnails correctly display works associated with their respective invoices.
When editing a classic invoice, the location of any works in the invoice was automatically set to the invoiceโs location, creating unnecessary location history. This has been corrected.
The time range filter was incorrectly displaying as โDate Rangeโ to โDate Rangeโ after selecting dates and reopening the filter, causing confusion. This has been fixed to reflect the exact dates applied.
August 15, 2024
August 15, 2024
๐งพImprovements to Invoice
You can now filter invoices by the ones youโve created! In the navigation bar, there is a new tab called โMy Invoices.โ Clicking on this tab will display a submenu that filters out only the invoices you have created.
๐ณImprovement to Currency
The Polish zลoty (PLN) has now been added to the list of available currencies.
๐ Bug Fixes
We fixed an issue where:
Generated inventory numbers were incorrect for some users.
Invoice thumbnails showed artwork not associated with the invoice.
Switching between contacts when editing in SmartMail lagged for some users.
The selection cart was not loading all selected artwork from the search results.
In the SmartMail pipeline, when dealing with offers involving many contacts, the selection cart didnโt respond to the entire selection in a timely manner.
August 6, 2024
August 6, 2024
๐ฃ๏ธ Quick Reminder
For a seamless experience on your desktop, we suggest typing app.arternal.com directly into your browser's address bar.
This shortcut skips the extra step of navigating through ARTERNAL's main website and takes you straight to the Client Login page, saving you time and effort.
P.S. We suggest bookmarking this page for even faster access!
๐งพImprovements to Invoice
You can now set middle names and pronouns for a contact that will appear on Invoices.
๐ Bug Fixes
We fixed an issue where:
Notes on the dashboard had disappeared for some users.
Duplicates smart mail clickthrough showing on the dashboard widget.
July 29, 2024
July 29, 2024
๐ Bug Fixes
We fixed an issue where:
Dashboard notes query were very slow.
July 22, 2024
July 22, 2024
๐ง Improvements to Fonts
Three new fonts were added: Guyot Press, Guyot Headline, Guyot Text
๐ Bug Fixes
We fixed an issue where:
Invoice QuickBook sync did not work when using discount amounts.
Universal navbar collapses on smaller screens for dashboard, invoicing, deals
OVR image previews did not have floating headers if the section was blank
The last image in a condition report was exported as a different size than the rest of the images
The smartmail filter โDate Rangeโ didnโt work
July 15, 2024
July 15, 2024
๐งพImprovements to Invoice
We added the ability to include user signatures with custom formatting in emails sent out from invoicing.
Invoice: Added a checkbox toggle to exclude the discounts from being included in the subtotal (while editing the invoice)
๐ Bug Fixes
We fixed an issue where:
Invoice: users were unable to download invoices. Resolved for all users.
Dashboard: PDF previews were not showing on the Smartmail Clickthroughs widget.
Navbar: profile pictures were not displaying on the navbar
Hotfixed smartmail clickthrough order not being right on the dashboard.
Invoice: sales tax totals were not rounding correctly.
Dashboard: Made sure the activity timeline date is in a consistent format
July 8, 2024
July 8, 2024
๐ Improvements to the Dashboard
We have released our new Dashboard! Please take a look and explore its featuresโweโd love to hear your feedback. We've created a helpful article that walks you through its latest features.
๐ธ Payments/Fee Updates
The ACH fee has been changed to a $25 flat fee.
๐ง Improvements to Email Signatures
Weโve listened to your feedback and are excited to introduce email signatures to Smart Mail. With this release, you can now add email signatures in the Email Signature Editor under the "Email" tab in Settings. Once your email signature has been saved, there will be a toggle in the Smart Mail template that allows you to include your signature in offers sent. You can also toggle on your signature in the Smart Mail pipeline when responding to replies. You can read more about it in our help article here.
๐ Bug Fixes
We fixed an issue where:
Alt view number count not appearing on artwork.
Contacts not assigned to the correct user.
The batch updating availability status not working.
Error for โActivity Byโ on User Report.
A user couldnโt save an invoice.
Re-ordering artist works in inventory not saving.
Sales tax was missing by 1 cent.
โSold Toโ information on reports was incorrect.
An artistโs name wasnโt populating on an invoice.
Navigating to inventory or contacts from the sidebar leads to a blank screen.
June 24, 2024
June 24, 2024
๐ Bug Fixes
We fixed an issue where:
Subtotal should include discounts
The text became hyperlinked in Smartmail
Solo exhibitions are listed as group exhibitions
Artist search is not working when on an artwork page.
When logging out of the mobile app, it would log you back in.
Transact, Invoices, and Reports were missing from the navigation bar on the left.
The artistโs name wouldnโt save when added to an artwork.
The currency kept reverting to USD.
The โcreate smartmail from listโ button didnโt add contacts.
Not everyone could set up two-factor authentication.
A few artistโs names were not showing on the mobile app.
Availability status not showing all artworks
Unpaid invoices showing as paid
May 28, 2024
May 28, 2024
๐งพ Improvements to Invoice
New invoices will now have new share URLs. Compared to our previous share URLs, these new share URLs will track clickthroughs when sent out separately from the system. Existing invoices and their shared URLs are not affected.
Clicking the "View and Download" or the "Preview" button on the Send page will not be tracked.
May 22, 2024
May 22, 2024
๐งพ Improvements to Invoice
Invoice Tag Management Page
A new tag manager tab in Settings that allows users to rename, merge, and delete tags. This functionality is identical to contact and inventory tags.
Filter Tags On Invoice List View
Now you can filter invoices by Labels and use the same searchable multi-select dropdown. You can read more here
Voided Invoices
Now, you can void Invoices. When an invoice is voided, it will still show up on the contacts profile and inventory with a "void" label.
To void an invoice, click on three vertical dots and enter a reason:
To filter by voided invoices:
You will also be able to unvoid invoices.
๐ Bug Fixes
We fixed an issue where:
Trouble was experienced trying to connect Stripe account to Arternal.
Contacts not selected when added in Smartmail.
There was trouble with adding a live list to Smartmail.
There was trouble where when typing dimensions it auto-fill out the โcmโ or โinches.โ
Alt views werenโt showing up.
โNullโ appearing when COA is downloaded.
We didnโt support 1/16 fractions in inventory dimensions.
A user couldnโt open lists/fairs/exhibitions
April 22, 2024
April 22, 2024
๐ฑiPhone/iPad
Weโve made an update to the image resolution in smart mail for mobile/iPad.
๐ Update
We changed the inventory header โStatus Noteโ to โRecent Notes.โ Users reported that the โstatus noteโ column in the inventory ag-grid was unclear. The โstatus noteโ is always the most recent note made on an artwork.
๐งพ Improvements to Invoice
Improved the ability to add signature lines to additional details sections.
You can now exclude the price of the artwork item from the total amount on the invoice.
๐ Bug Fixes
We fixed an issue where:
Inventory was not showing after viewing a live list.
A user could not view client insight.
Clicking on the financials tab added to the activity feed.
The save button can be pressed more than once, creating duplicate parent records.
AG grid lost customization upon sign-in.
The inventory page gets cut off sometimes.
The contact consignment filter was not working.
Images were showing up blank on an artwork.
April 15th, 2024
April 15th, 2024
๐ New Feature
We recently released the โAsset Browserโ feature. When composing smart mail, You can search for and add inventory, documents, artists, lists, exhibitions, and fairs. To learn how to do this, please click on this link.
๐งพ Invoice
Sent Invoices will now show in a contactโs profile activity feed.
When an invoice is sent/emailed, it will show in both the inventory and contact activity feeds.
๐ Bug Fixes
Special characters were found in a deal title.
The โArtistโ sidebar search field was not working.
Converting framed dimensions erases unframed dimensions.
The โMinimalโ template didnโt work.
The โSold byโ column in reports was showing up blank.
The โSold Toโ inventory filter was not working.
"Sold To" and "Invoice Created By" were not populating on the "Sold artworks" report
A user experienced an issue where the invoice total amount was incorrect after deleting the inventory price.
The dimension caption was showing as decimal even though the decimals option was turned off in settings.
A user experienced trouble deleting tags in settings.
April 8, 2024
April 8, 2024
๐งพ Invoice V2
Weโve been listening to your feedback and are excited to announce that you can now customize the color of the โView and Downloadโ button. Check out the help article for more details.
๐ Bug Fixes
Fixed an issue where captions were being emailed as hyperlinks.
Fixed an issue where users werenโt able to go to the exhibitions/fairs tab when in an inventory.
Fixed an issue where opening an offer in the contact's inbox would not load and only show a spinning wheel.
Fixed an issue where the installation views were not displaying correctly.
Fixed an issue where a user had to create payables manually.
March 25, 2024
March 25, 2024
๐ฑiPhone/iPad update 4.75 is live.
Users can now interact by tapping status change push notifications, which will now bring them to the artwork.
March 18, 2024
March 18, 2024
๐ผ๏ธ Inventory
๐ธ Image Resolution Improvement:
Image thumbnails will currently be displayed at 800 pixels, and large images will be displayed at 1400 pixels.
โ
๐ Bug Fixes
Fixed an issue where some users werenโt able to send invoices. They would receive the error message โCould not send, please try againโ.
Fixed an issue where Sales tax rate auto calculation was causing an error on paid invoices.
Fixed an issue where the "Export list to file" button wasnโt working
Fixed an issue where documents added to a contact could not be found.
Fixed an issue where deleted consignment terms would still display.
Fixed an issue where the incorrect contact showed up when hovering over the โSOLDโ status in the ag-grid.
Fixed an issue where the inventory still says "invoice drafted" after being removed from an invoice.
March 11, 2024
March 11, 2024
๐ผ๏ธ Inventory
๐ Currency Improvements:
Added Norwegian Krone (NOK) to the available currency list.
๐ Bug Fixes
Fixed an issue that caused the artistโs name to show up on the mobile app.
Fixed an issue that caused the mobile app not to show multi-price
Fixed an issue that caused OVR links to show as 404 page
Fixed an issue that prevented PDF from displaying the price.
Fixed an issue that caused the sidebar to show the incorrect number of works.
Fixed an issue that caused email notifications not to work when marking a work as sold.
Fixed an issue that caused tax not to be included in the total.
March 4, 2024
March 4, 2024
๐ผ๏ธ Inventory
๐ Contact Search Improvements:
Added support in search to support partial email address search.
๐ Bug Fixes
Fixed an issue that caused work not to be located on the artistโs page.
Fixed an issue that caused the OVR inventory order not to save correctly.
Fixed an issue that caused โNullโ to appear if the artist doesnโt have a first name saved.
Fixed an issue that caused line items not to be editable.
Fixed an issue that prevented the โSimpleโ template from being saved.
Fixed an issue that caused the inventory live list to give blank spreadsheets when exported.
Fixed an issue that caused "undefined undefined" to display in OVR caption.
February 20, 2024
February 20, 2024
๐ Bug Fixes
Pricing gets deleted in editions.
Old location information was still showing in the inventory & filter even though it had been updated.
The search feature wouldnโt pull up the correct artwork.
Importing custom fields doesn't update existing custom fields
An artist couldnโt be added to new artwork.
An invoice created didnโt show the artwork and total.
Unable to edit the artist bio.
New editions wouldnโt save on artwork.
Alternate views not showing on artwork.
January 30, 2024
January 30, 2024
[Now Live] Inventory Live List!
What is it?
Live lists are dynamically populated lists that automatically updated based on filter results
Why does it matter?
Like contact live lists, users can now create inventory live lists without having to constantly manually update the lists
How to use it?
When apply any inventory filter, the Save as Live List button will show up. Click on it to save the filter criteria as a live list.
โ๏ธ Smart Mail
๐ Smart Mail Improvement:
Improved the design of editing smart mail templates vs. personalizing emails
๐ผ๏ธ Inventory
๐ Inventory Improvements:
Added the ability to batch delete archived works
Added the ability to save sorting on artist pages
๐งพ Invoice V2
๐ Invoice V2 Improvements:
Added support for Korean characters in invoice PDFs
Changed the Delete button to Archive in the dropdown menu below to prevent users accidentally deleting any invoices permanently
๐ Bug Fixes
Fixed an issue where the download PDF button kept spinning in the invoiceV2
Fixed an issue where the edit button was not responsive in the invoiceV2
Fixed an issue where the status filter did not work when creating a PDF from inventory live lists
Fixed an inventory filter issue caused by the artist filter
Fixed an issue where the first inventory list did not load when first clicking into the list
January 22, 2024
January 22, 2024
๐งพ Invoice V2
๐ Invoice V2 Improvements:
Improved the contact search to support searching company names
January 15, 2024
January 15, 2024
๐ผ๏ธ Inventory
๐ Inventory Improvements:
Increased the file size limit for inventory documents from 100 to 700 MB
Improved the workflow of reordering works in the inventory selection cart by removing the reorder button
๐ Bug Fixes
Fixed an issue where sending a reply got stuck
Fixed an issue where contact count was incorrect in smart mails after deleting contacts
Fixed an issue where the sold-to contact does not show up in the inventory list view
Fixed an issue where the manual ordering did not work in inventory lists
Fixed an issue where users could not select existing artists when creating new artworks
Fixed an issue where some contact live lists had blank rows
Fixed an issue where the โLast Offered Dateโ filter did not work
Fixed an issue where the price label in caption did not match the price field
Fixed an issue where certain special characters in smart mails triggered the firewall
Fixed an issue where the dimension converter behavior was not consistent
Fixed a UI issue where the Public/Private button in lists stayed on top of the filter component
November 20, 2023
November 20, 2023
๐งพ Invoice V2
๐ Invoice V2 Improvements:
Improved the loading speed of the new invoicing tool
Added the ability to remove header and footer files in templates
Added support for Korean and Chinese characters
๐ผ๏ธ Inventory
๐ Inventory Improvements:
Improved the design of the dimension converter
Added XX characters remaining when entering a custom field name
๐ Bug Fixes
Fixed an issue where the Sold Artworks reported did not download
Fixed an issue where incoming emails did not automatically show up in My Inbox
Fixed an issue where users could not scroll down an inventory list after changing work status
Fixed an issue where smart mails did not send
Fixed an issue where the error message โserver responded with 0 codeโ showed up when uploading attachments
Fixed an issue where auto-generated payables had incorrect payable numbers
November 13, 2023
November 13, 2023
๐งพ Invoice V2
๐ Invoice V2 Improvements:
Made the header padding space dynamic
Improved the layout for long additional details
Added highlight for the selected tab in the sidebar
๐ผ๏ธ Inventory
๐ Inventory Improvements:
Added the option to display cm instead of inch dimensions in the list view
Added a loading state in the contact search when adding an association in an inventory
Improved the process of merging artists by changing artist names
โ๏ธ Smart Mail
๐ Smart Mail Improvement:
Added an error message when the user is unlinked from gmail but still connected to AWS
๐ Bug Fixes
Fixed an issue where some classic invoices had incorrect thumbnail images
Fixed an issue where some classic invoices had incorrect paid amount
Fixed an issue where downloaded PDF had incorrect format
Fixed an issue where the invoice V2 format was off when viewing from the mobile
Fixed an issue where the contact selection cart was incorrectly cleared out
Fixed an issue where merging contacts failed
Fixed an issue where the consignor field did not save properly
Fixed an issue where users being reverted back to classic invoicing tool
Fixed an issue where inventory custom fields did not populate in the inventory detail view and the inventory export
Fixed an issue where the OVR links remained the same after changing the toggle settings
November 6, 2023
November 6, 2023
๐ Contacts
๐ Contacts Improvements:
Added the confirmation pop up when removing contacts from a list
Improved the loading speed for contact timelines
๐น Transactions
๐ Transactions Improvements:
Added error handling for Quickbooks sync to better understand what causes the sync to fail
Added support for invoice PDFs in European A4 format
โ๏ธ Smart Mail
๐ Smart Mail Improvements:
Improved the loading speed in smart mails
Added jump scroll when creating a reply draft in a thread
๐ Bug Fixes
Fixed an issue where the consignment terms did not properly save in individual inventories
Fixed an issue where the count numbers and formatting were off when searching in the inventory documents page
Fixed an issue where the availability status did not display properly for parent records
Fixed an issue where uploading a contactโs profile picture did not immediate show up
Fixed an issue where duplicate contacts showed up
October 30, 2023
October 30, 2023
[Now Live] "Is Empty" option in custom field filters
What is it?
In both contacts and inventories, if you click on the filter > choose a text-type custom field > there is an Is Empty option
Why does it matter?
It allows users to filter by contacts or inventories that do not have an entry in a certain custom field
How to use it?
Go to your contact or inventory filters and choose one that is text type, click on the Contains button and you will see Is Empty in the dropdown.
๐ Bug Fixes
Fixed an issue where some images were in a different orientation on the mobile app
Fixed an issue with loading certain images in inventories
Fixed an issue where some artist names were lowercase in the viewing rooms
Fixed an issue where auto-create payable feature did not work properly
Fixed an issue when sending a smart mail, the invalid email pop up was too long and blocked the send button
Fixed an issue where the unsent emails did not show up in the UNSENT column
Fixed an issue where payments were not saving in the invoiceV2
October 23, 2023
October 23, 2023
๐ Bug Fixes
Fixed an issue where the smart mail inventory search pulled up irrelevant results
Fixed an issue where the inventory order in viewing room was different from the inventory list
Fixed an issue where some inventories did not show up in the artist's inventory page
Fixed an issue on the mobile app where the contact sorting was different from the sorting on the web
Fixed an issue where users could not launch ARTERNAL in Quickbooks
Fixed an issue where the installation view and artwork alignment buttons were too small when making a viewing room in the mobile app
๐ฑiOS update: iOS app version 4.61 is released
Fixed an issue where the smart mail editor crashed the app
October 16, 2023
October 16, 2023
๐ฑiOS update:
Added backend support for adding existing installation views from one list to another list
๐ Bug Fixes
Fixed the error reordering artworks in inventory
Fixed an issue where the last edited field in contact profiles did not save
Fixed an issue where archived invoices were included into the Financial Overview report
Fixed an issue where there were duplicate rows in the Invoice by Amount report
Fixed an issue where the Quickbooks tax agency pop up showed up for invoices with no taxes
Fixed an issue where syncing invoices to Quickbooks did not work for the invoices with manually edited contact info in invoiceV2
October 12, 2023
October 12, 2023
๐ฑiOS update: iOS version 4.58 released
๐ Improvement
Improved the workflow of multi-select and adding inventories to list
Improved the artist name sorting in inventory
Added the capability to create private inventory lists on mobile
Unframed dimensions are now visible in inventory
Added the toggles to switch on/off inch and cm dimensions in settings
Shorter and cleaner share links
Added the ability to Copy Captions (by tapping the share icon on the top right of the inventory profile page)
Added the ability to add alt views via the mobile app
๐ Bug Fixes
Fixed an issue with adding inventories to a new list did not work
October 10, 2023
October 10, 2023
๐ Bug Fixes
Fixed an issue where artist names became lowercase when creating new inventories
Fixed an issue where Paste Captions caused incorrect currency in price labels
October 2, 2023
October 2, 2023
๐ฑiOS update: iOS version 4.53 released
๐ผ๏ธ Inventory
๐ Inventory Improvement:
Improved the workflow of creating a list with multiple artworks
Improved saving images via a long press when viewing the work
๐ Bug Fixes
Fixed an issue where selection of artworks would clear after an action was taken
Fixed an issue where adding artworks to a list when searching did not work
September 25, 2023
September 25, 2023
๐ผ๏ธ Inventory
๐ Inventory Improvement:
Changed the order on the Lists/Exhibitions/Fairs tab by moving the lists to the bottom of the page
Improved the design of the import page
๐น Transactions
Improved the loading speed in Transactions and Invoices
๐ Bug Fixes
Fixed an issue where the import tutorial link did not work
Fixed an issue where the invoice showed up under the artworkโs financials tab after the artwork was removed from the invoice
Fixed an issue where importing assigned_to_list column in contact import did not work
Fixed an issue where the Gross Profit column in reports was empty
Fixed an issue where if an invoice had only shipping cost, the total would be 0
September 18, 2023
September 18, 2023
๐ Contacts
๐ Contacts Improvement:
Added custom field edits to the timeline
Improved the speed of text search
Improved the speed of loading contacts activity feed
๐ผ๏ธ Inventory
๐ Inventory Improvement: Added a loading sign in the Lists/Exhibitions/Fairs tab
๐งพ Invoice V2
๐ Invoice V2 Improvement: Redesigned the payment options
๐ Bug Fixes
Fixed an issue where downloading PDFs did not work in Invoice V2
Fixed an issue where the smart mail line height did not display properly to match the actual sent emails
Fixed an issue with marking payables as paid
Fixed an issue where old email showing up in contact search in smart mail
Fixed an issue where invalid currency notification when importing inventory had random characters
September 11, 2023
September 11, 2023
โ๏ธ Smart Mail
๐ Smart Mail Improvement: optimized the speed of loading
๐ Bug Fixes
Fixed an issue where the artist sidebar was not full loading
Fixed an issue where dimensions in cm sometimes have ".00"
Fixed an issue where contact notes did not show the creator
Fixed an issue where the scroll bar for inventory lists was missing
Fixed an issue where it displayed the same contact multiple times
Fixed an issue where downloading PDFs in invoice V2 did not work
September 6, 2023
September 6, 2023
[Now Live] ARTERNAL Pay is launched!
What is it?
Users can now receive payments using Stripe, Affirm, and ACH when you send invoices through ARTERNAL.
How to use it?
Go to your settings and there will be a new ARTERNAL Pay tab where you can connect your Stripe account. For more details please check out this article with videos inside.
๐ Contacts
๐ Contacts Improvement: improved the speed of loading contact lists
๐ผ๏ธ Inventory
๐ Inventory Improvement: improved the speed of loading the artist sidebar
๐ Bug Fixes
Fixed an issue where the transaction settings page was blank for users on the new invoicing tool
Fixed an issue where the Associated Artist filter's sold keyword was not working
Fixed an issue where the QR code did not generate for 2FA
Fixed an issue where the sort button on the artist sidebar was cut off
Fixed an issue where the Created by field dropdown was not working in the new invoicing tool
August 21, 2023
August 21, 2023
๐ Contacts
[Now Live] New contact filter โTypeโ
What is it?
In contacts, there is now a new filter โTypeโ
What does it matter?
It allows you to filter contacts by the type
How to use it?
In contacts, open the filter drop down menu, choose Type and select the desired type
๐ Contacts Improvement: improved the Filter button UI to make it more consistent with the other buttons on this page
๐ Bug Fixes
Fixed an issue with replacing primary images for imported inventories
Fixed an issue where creating a new contact opened another contactโs profile
Fixed an issue where there was no error message when sending invoices with unlinked emails
Fixed an issue where Apply terms to all in consignments did not apply the consignment terms to all works
Fixed an issue where dimension range filter in inventory did not include the lower bound
Fixed an issue with sorting inventories by artist last name in inventory lists/exhibitions/fairs
Fixed an issue where empty rows sometimes showed up in inventory detailed view
Fixed an issue where uploading documents failed with the โServer responded with 0 codeโ error message
August 14, 2023
August 14, 2023
๐ผ๏ธ Inventory
[Now Live] Users can now create custom field groups
What is it?
In the inventory custom fields, users are now able to put them into different groups and reorder them
Why does it matter?
It allows users to better organize custom fields. For example, you can have a group of custom fields for crating and another group for shipping
How to use it?
Go to your Settings > Custom Fields > Inventory, create a new custom field or click on an existing custom field, you will see the new Field Group section and can create a new group from the dropdown.
๐ Inventory Improvement:
Removed the text โ(no notes)โ in the Tags/Notes column in the list view
Optimized the query of creating new custom fields
๐ Contacts
[Now Live] Users can now create contact custom fields
What is it?
Under each contactโs profile, there is a new Custom Fields section at the bottom
Why does it matter?
It allows users to create custom fields that show up in every contactโs profile, such as social media handle or birthday
How to use it?
Go to a contactโs profile > click on the Edit Contact button > scroll down to the Custom Fields section > click on Manage Custom Fields to add a new field
๐งพ Invoice V2
๐ Invoice V2 Improvement: improved the connectivity between invoice and inventory & contacts so that it will show up on the activity feed of the sold work and the buyerโs profile
โ๏ธSettings
๐ Settings Improvement: moved the automatic payable toggle from user settings to organization settings
๐ Bug Fixes
Fixed an issue where re-importing existing contacts did not work
Fixed an issue where blank custom fields left empty lines in captions
Fixed an issue where some invoices total showed NaN
Fixed an issue where the remove contacts from list button was missing in the selection cart
August 8, 2023
August 8, 2023
โ๏ธ Smart Mail
๐ Smart Mail Improvement: changed the notification message when sending out more than 80 emails
๐ Bug Fixes
Fixed an issue where the transaction did not open when creating a consignment in the inventoryโs financials tab
Fixed an issue where the caption did not display text in multiple lines
Fixed an issue where My Inbox did not show the most recent emails
Fixed an issue where the nsf availability status did not display properly for parent records
Fixed an issue where the auto-generated inventory numbers were incorrect
July 31, 2023
July 31, 2023
๐ผ๏ธ Inventory
[Now Live] New buttons on documents in the inventory profile page
What is it?
In the Documents section under an inventoryโs profile, if you hover over the document, there are now the Download and Add to List buttons.
Why does it matter?
It allows users to more easily download the file or add it to an inventory list
How to use it?
Go to an inventory > scroll down to the Documents section > hover over the document > the new buttons will show up and click on either of them as desired
โ๏ธSettings
[Now Live] Hide currency code in PDFs
What is it?
In the settings > Account > PDFs, there is a new toggle Hide Currency Codes
Why does it matter?
It offers the option to hide the currency code (e.g. USD and EUR) in PDFs
How to use it?
Go to Settings > Account > PDFs, and switch on the second toggle as needed.
๐ Reporting
[Now Live] Users can filter contacts by total sales in a certain time rage
What is it?
In the Contacts by total value of sales report, you can filter the Revenue column by the time range
Why does it matter?
It allows users to filter clients by how much artwork they bought in a specific time range
How to use it?
In Reports, go to the Contacts by total value of sales report and click on the Revenue header. In the filter, enter the time range as desired.
๐ Bug Fixes
Fixed an issue where searching inventories in a list did not show results
Fixed an issue where the contact counts are incorrect in smart mail groups
Fixed a UI issue where the import contact button did not align with the other buttons
Fixed an issue where the contact general search did not support &
Fixed an issue where the Metric Dimensions toggle did not work in Data Sheet PDFs
Fixed an issue where the font size was not consistent in invoice totals
July 24, 2023
July 24, 2023
๐ผ๏ธ Inventory
๐ Inventory improvement: optimized the loading speed in inventory
โ๏ธSettings
๐ Settings Improvement: changed the default settings to switch off hold/sold email notifications for new accounts
๐ Bug Fixes
Fixed an issue where uploading documents failed without notifications
Fixed an issue where line breaks in inventory custom fields did not save
Fixed an issue where it assigned duplicate inventory numbers when uploading multiple works at once
Fixed an issue where the documents showed up in the viewing room main page
Fixed an issue where inventory PDFs failed to generate
Fixed an issue where the transactions tab did not show up settings for some accounts
Fixed an UI issue when clicking into an inventory list in the Lists/Exhibitions/Fairs tab
Fixed an issue where the invoiceV2 captions had empty lines if the inventory field was blank
Fixed a compatibility issue with invoiceV2 and Outlook Windows
Fixed an issue where an invoice could not be sent more than once in invoiceV2
๐ฑiOS update: iOS version 4.50 released
Added the ability to toggle installation views in viewing rooms
Fixed an issue where deactivated users showed up in the user list
Replaced the instances of the copy โsetโ to โlistโ
July 17, 2023
July 17, 2023
๐งพ Invoice V2
๐ Invoice V2 Improvement: added the Auto-create payables button
๐ Bug Fixes
Fixed an issue where video alt views caused the work not to show up in viewing rooms
Fixed an issue where the Back to all lists button was cut off in smart mail inventory search
Fixed an issue where selecting exhibition date in the calendar was off by one day for some time zones
Fixed an issue where some images turned sideways
July 10, 2023
July 10, 2023
โ๏ธSettings
[Now Live] New toggle for auto-create payables
What is it?
In Settings > Account > Inventory > Settings, there is a new toggle to automatically create payables
Why does it matter?
It will automatically create a payable for the consignment terms when the invoice is paid, so that the user does not have to click on "auto-create payables" for each invoice.
How to use it?
Go to Settings > Account > Inventory > Settings, and switch on the last toggle. After that, when you mark an invoice as paid, and the work has an active consignment term, it will automatically create a payable.
๐ Reporting
๐ Reporting Improvement:
Improved the Sold Artworks reportโs Sold To column to include more sold artworks
Improved the custom reports feature so that hiding, resizing, moving columns are now saved
โ๏ธ Smart Mail
๐ Smart Mail Improvement:
Improved the inventory search in smart mail so that the status filter applied in inventory no longer carries over to the smart mail inventory search
Improved the smart mail attachment uploader so that it notifies the user to try again if the upload temporarily fails
๐ผ๏ธ Inventory
๐ Inventory Improvement: added the โlistโ category under artistโs Lists/Exhibitions/Fairs tab (previously Exhibitions/Fairs)
๐ Bug Fixes
Fixed an issue where searching quotation marks was not supported in contact general search
๐งพ Invoice V2
[Now Live] The new field โDue Dateโ is available in invoices
What is it?
In the invoice, there is a new field Due Date
Why does it matter?
It helps remind the user when an invoice is due, and the user can sort invoices by due date.
How to use it?
In individual invoices, click on the Due Date field to select a date, and then in the All Invoices page, click on Sort by and select due date
[Now Live] User can change invoice creator
What is it?
In individual invoices, user can now change the creator of the invoice
Why does it matter?
This feature helps the organization to keep track of who is responsible for which invoice, in case it is different from the actual creator of the invoice.
How to user it?
Click on the Created By field and choose a user from your organization
๐ Invoice V2 Improvement: connected invoices to contactโs timeline
July 5, 2023
July 5, 2023
๐ Reporting
๐ Reporting Improvement: added the image column in Sold Artworks and Inventory on Consignment reports
โ๏ธ Smart Mail
๐ Smart Mail Improvement:
Optimized the speed of opening inbox threads
Improved sending large images via smart mail to prevent internal server error
๐ผ๏ธ Inventory
๐ Inventory Improvement:
Added the sold to field in captions formatter
Added the sold to columns in inventory detailed list view
๐ Bug Fixes
Fixed an issue where applying the work status and the location filters returned incorrect results
Fixed an issue where an empty draft showed up in threads in inbox
Fixed an issue where adding/removing an artwork or uploading a document did not show the update immediately
Fixed an issue where entering multiple paragraphs in custom fields did not save
๐งพ Invoice V2
Added the feature to auto-create payables
Improved the UI for selecting related contacts in the send stage
June 26, 2023
June 26, 2023
๐ผ๏ธ Inventory
๐ Inventory Improvement:
Added cm dimensions to inventory export
Added the additional inventory # column to inventory detailed list
Improved the format of horizontal Certificate of Authenticity to enlarge the header
Improved the vertical alignment of viewing rooms
Added the change status pop up window when marking multiple works on hold
๐ Bug Fixes
Fixed an issue where adding a hyperlink in smart mail did not highlight the link
Fixed an issue where it failed to sync invoices with QuickBooks
Fixed an issue where the invoice page did not load for some users
June 20, 2023
June 20, 2023
๐ Bug Fixes
Fixed an issue where the consignment is incorrect in some inventoriesโ financial tab
Fixed an issue where the certificate of authenticity format was broken
Fixed an issue where empty inventory custom fields showed up in PDFs
June 12, 2023
June 12, 2023
๐ผ๏ธ Inventory
[Now Live] Users can now change the type of inventory lists
What is it?
In an inventory list/exhibition list/fair list, the user can now change it to any other list types
Why does it matter?
Previously if the user created an inventory list and wanted to change it to an exhibition list, the only way was to add all the work to the exhibition list and delete the inventory list. Now the user can do it with one click.
How to use it?
Go to any inventory list/ exhibition list/ fair list, on the top there is an icon showing the list type. Click on it to change the list type.
๐ Inventory Improvement:
Improved the Artist field by enabling users to reorder the artists for works with multiple artists
Optimized the performance of reordering works in inventory lists
โ๏ธSettings
๐ Settings Improvement:
Improved the instruction on the 2-Factor Authentication page
Moved the Integrations tab from organization settings to account settings
๐ Bug Fixes
Fixed an issue where changing the default contact roles did not save in settings
Fixed an issue where inventory search did not work properly in the new invoicing system
Fixed an issue where the font size was inconsistent in the new invoicing system
June 5, 2023
June 5, 2023
โ๏ธSettings
๐ Settings Improvement: added reset password option in the settings
๐ผ๏ธ Inventory
๐ Inventory Improvement: improved the inventory importer so that the blank space in the currency column will be automatically stripped away and not cause currencies fail to import
๐ Contacts
๐ Contact Improvement: improved the relationships feature to show the contactโs company name if the contact has no first or last name
๐ Bug Fixes
Fixed an UI issue where long smart mail subjects overlapped with buttons
Fixed an UI issue where long exhibition description caused OVR buttons pushed to the right
Fixed an issue where the PDF download button showed up multiple times
Fixed an issue where inventory lists failed to save the order of works
Fixed an issue caused by special characters in inventory price labels
Fixed an issue where creating artist share links had 504 error
May 30, 2023
May 30, 2023
โ๏ธSettings
๐ Settings Improvement: added BSD (Bahamian Dollar) to the currency list
๐ผ๏ธ Inventory
๐ Inventory Improvement: improved support for high resolution images in viewing rooms
๐ฑ Mobile App
๐ Mobile App Improvement: Fixed the blank screen when the user did not have permission to see a certain tab
๐งพ Invoice V2
Fixed an issue where an invoice could not be opened properly if its template was deleted
Fixed an issue where users could not archive invoices using browsers with the DD/MM/YYYY date format
Changed the search result text to โNo results foundโ when no qualifying invoice comes up in the search
๐ Bug Fixes
Fixed an issue where location notes did not show up in individual inventoryโs profile page
Fixed an issue where the Add to List button in individual inventoryโs profile page added the incorrect inventories to lists
Fixed an issue where searching contactโs alternative emails did not work
Changed Search sets to Search lists in the inventory list search bar
Fixed an issue where creating an artist share link had 504 gateway timeout error
May 23, 2023
May 23, 2023
๐ผ๏ธ Inventory
[Now Live] Users can make private inventory lists
What is it?
When making an inventory list/exhibition/fair, you can choose to make it public to all users or only visible to your account
Why does it matter?
It allows users to make private inventory lists, similar to contact lists
How to use it?
In any inventory list, next to the title, click on the Public button and it will change to Private
๐ Inventory Improvement: added the option to put works On Hold in batch
May 15, 2023
May 15, 2023
๐ Improvement: Added a reload window when the user is automatically logged out due to inactivity
๐ Reporting
๐ Reporting Improvement: Optimized loading custom reports
May 1, 2023
May 1, 2023
๐ผ๏ธ Inventory
๐ Inventory Improvement: improved the inventory importer so that it doesnโt overwrite inventory records in the rare occasion that there is no inventory id in the spreadsheet and there are artists with the same initials
๐ Bug Fixes
Fixed an issue where the price in captions was sometimes incorrect when there were multiple price labels
Fixed an issue where the availability status of editions were incorrect when being imported
Fixed an issue where the default column size was off in inventory detailed list view for new accounts
Fixed an issue with attaching single-work fact sheets when using the Email Selected button in the inventory selection cart
Fixed an issue where archived editions, parent records, and alt views did not show up in the Archived tab in inventory
April 23, 2023
April 23, 2023
๐ Reporting
๐ Reporting Improvement: added the Grand Total column in the Invoices by Amount report
๐ Bug Fixes
Fixed an issue where the consignment PDF was slow to update recent changes
Fixed an issue where searching within inventory lists was not working
April 17, 2023
April 17, 2023
๐น Transactions
๐ Transaction Improvement: improved invoice number search so that users can search via partial invoice number
๐ผ๏ธ Inventory
๐ Inventory Improvement:
Changed the Add Works button to Add Documents under the documents tab in inventory lists
Changed the Search for tags to Search for a tag/role/location depending on which filter the user is choosing
๐ Bug Fixes
Fixed an issue where archiving contact caused live list contact count to be -1
Fixed an issue where archiving works within inventory list caused incorrect inventory count
Fixed an issue where some alt view videos were cut off
Fixed an issue where OVR settings page was not up-to-date
April 10, 2023
April 10, 2023
๐ Contacts
[Now Live] Users can filter contacts by first/last name is empty
What is it?
In Contacts, open the filters > select First Name or Last Name > there is an Is Empty option in the dropdown
Why does it matter?
When users need to clean up the contact data or create a separate smart mail with a different greeting line for contacts without a name, this feature helps users to quickly filter the contacts.
How to use it?
Go to Contacts > Show filters > First Name or Last Name > Is Empty
๐ Bug Fixes
Fixed an issue where the Swiss Francs symbol was outdated
April 4, 2023
April 4, 2023
๐ Contacts
๐ Contact UI Improvement: Added a notification when the import spreadsheet exceeds 2000 rows
โ๏ธ Smart Mail
๐ Smart Mail Improvement: Optimized the speed of removing contacts from a smart mail
๐ Bug Fixes
Fixed an issue where contact count in smart mail groups was incorrect
Fixed an issue where smart mail groups had blank contact cards
Fixed an issue where date picker in custom fields was off by one day
Fixed an issue where the viewing rooms showed cents when the Hide Cents toggle was on in Settings
Fixed an issue where merging contacts did not work if the primary contact had no phone number and the secondary contact had a phone number
March 6, 2023
March 6, 2023
๐ผ๏ธ Inventory
๐ Inventory Improvement:
Improved the inventory import template to clarify the artwork status columns
Added Chinese Yuan (RMB) to the currency list
๐ Bug Fixes
Fixed the issue where consignor split did not apply to all inventories in a consignment agreement
Fixed an issue where the contact import did not work as expected
Fixed an issue where changing a contactโs primary address label did not work
Fixed an issue where batch assign contact did not work sometimes
February 27, 2023
February 27, 2023
โ๏ธSettings
๐ Settings UX Improvement: changed the default settings to make sure all new accounts have a default currency
๐ Bug Fixes
Fixed an issue where solos show being incorrectly categorized as group shows
Fixed an issue where the โyour connection is not privateโ error message showed up in the viewing room links for some organizations
Fixed an issue where the invoice preview did not include taxes sometimes
Fixed an issue where adding an already-uploaded attachment in smart mail was not clickable sometimes
Fixed an issue where creating an inventory custom field did not trigger the success toast notification
February 22, 2023
February 22, 2023
๐ผ๏ธ Inventory
๐ Inventory Improvement:
Added the Mexican Peso (MXN) to the currency list
Added more columns to the contact and inventory import templates
๐ Bug Fixes
Fixed an issue where auto-calculated taxes did not show up in invoice preview
Fixed the format of Certificate of Authenticity
Fixed an issue with saving contact notes
Fixed an issue where work status filter pulled up other works
February 6, 2023
February 6, 2023
๐ Reporting
๐ Reporting Improvement: Added the new Payment History and Last Payment Date columns in the Invoice by Amount report
โ๏ธSettings
๐ Settings UX Improvement: changed the contact association type from user-specific inventory settings to organization-wide inventory settings
๐ Bug Fixes
Fixed an issue where Autosize all columns feature in inventory detailed list did not work properly
Fixed an issue where the removing works from lists in inventory basic list did not work
Fixed an issue where packing and shipping notes PDF layout was incorrect
Fixed an issue where consignment split was sometimes incorrect
January 31, 2023
January 31, 2023
January 30, 2023
January 30, 2023
๐ Bug Fixes
Fixed an issue where deleting dimensions in framed dimensions converter did not work
Fixed an issue where editing custom work list did not work for some users
Fixed an issue where sorting by inventory numbers did not work
January 23, 2023
January 23, 2023
๐ผ๏ธ Inventory
[Now Live] New optional โphone numberโ field in inquiry form
What is it?
In the inquiry form in the online viewing room, there is a new Phone Number field.
Why does it matter?
By having the visitorโs phone number, it increases the chance of connecting with clients and making sales.
How to use it?
It is now showing up in all online viewing rooms.
[Now Live] New columns in the inventory detailed list view
What is it?
In the inventory detailed list view, there are more available columns
Why does it matter?
It allows users to better customize the inventory view. In particular, there are two new columns Contact Associations and Invoice Status. Additionally, all the inventory custom fields in your account are available in this dropdown.
How to use it?
Hover over the header and click on the three-dash icon, click on the vertical icon, and then select or de-select columns.
๐ Inventory UX Improvement: Improved the online viewing room so that it does not ask for emails for repeat users
๐น Transactions
๐ Inventory UI Improvement: changed the invoice draft created status to unsent
๐ Bug Fixes
Fixed an issue where Sold To filter did not work in contacts
Fixed an issue where uploading contact and inventory spreadsheets did not work
Fixed an issue where document uploader did not work for PDFs
January 16, 2023
January 16, 2023
๐ Bug Fixes
Fixed an issue where contact lists showed duplicate contacts sometimes
Fixed an issue where economic nexus warning showed up in payables
Fixed an issue where certain inventories could not be marked as sold
Fixed an issue where certain columns in inventory import template could not be properly imported
Fixed an issue where saving edits in the settings did not work
Fixed an issue where users could not see all inventories after putting inventories into the selection cart
Fixed an issue where reordering inventories did not work for viewing rooms
January 10, 2023
January 10, 2023
Happy New Year!
๐ผ๏ธ Inventory
๐ Inventory UI Improvement: added the inventory number dropdown for editions in inventory basic list view
๐ Bug Fixes
Fixed an issue where syncing to QuickBooks didnโt work for Canadian businesses
Fixed an issue where loading certain inventory lists was slow
Fixed an issue where reordering inventory lists didnโt work
Fixed an issue where putting inventories into the selection cart caused display issue in the inventory detailed list view
December 19, 2022
December 19, 2022
โ Happy Holidays!
๐น Transactions
[Now Live] New โReturnedโ status for consignments
What is it?
After creating a return, the consignment automatically gets marked as Returned and the return date shows up in the Consignment Date column
Why does it matter?
It allows users to track consignment status more easily
How to use it?
Click on the Return Consignment button, and then enter the return information. After the return transaction is created, the consignment status will automatically update.
[Now Live] Inventory custom fields now available for invoices
What is it?
Under Settings > PDF Templates > Transaction, your inventory custom fields are now available
Why does it matter?
It allows users to add inventory custom fields to the invoices
How to use it?
Go to Settings > PDF Templates > Transaction, and click on View custom inventory fields, then copy and paste the desired fields into the text box below
๐ Bug Fixes
Fixed an issue where the Sold availability filter sometimes did not show all sold inventories
Fixed an issue where the duplicate email pop up did not work when creating a new contact
Fixed an issue where the dimensions converter did not save updates
Fixed an issue with un-clickable empty inventories in the detailed list view
Fixed an issue where when making a PDF or smart mail from the inventory selection cart, incorrect inventories showed up
December 12, 2022
December 12, 2022
๐ผ๏ธ Inventory
๐ Inventory UI Improvement:
Improved the alignment on the inventory basic list view
Improved the Edit Location and Clear Location buttons to make them always show up
๐ Contacts
๐ Contact UI Improvement: Made archived contact not clickable
๐ Bug Fixes
Fixed an issue where Found in X Static Lists did not load all static lists
Fixed an issue where adding tax rate in invoices did not work sometimes
December 5, 2022
December 5, 2022
โ๏ธ Smart Mail
๐ Smart mail Optimizations: Optimized the process of creating smart mail
๐ Bug Fixes
Fixed an issue where account-specific inventory captions did not show up on PDFs
Fixed an issue where the "Failed to save note" error message showed up
Fixed an issue where the inventory list header was blocked
Fixed an issue where not all contacts showed up in live lists
Fixed an issue where importing inventory dimensions with fractions did not work properly
Fixed an issue with due dates on internal billing
November 28, 2022
November 28, 2022
๐ฑ Mobile App: v4.02 release
Improved inventory search
Improved smart mail permission
๐ Bug Fixes
Fixed the XML error when downloading invoice PDFs
Fixed an issue where the previous smart mail would show up when creating a new smart mail
Fixed an issue where the dimensions became fractions when entering whole numbers
Fixed an issue where the framed dimension did not convert when first clicked on the convert button
Fixed an issue where the cursor jumped to the ends when editing inventory list names
Fixed an issue where the Apply terms to all feature was slow in consignments
Fixed the sorting issue with the inventory lists and the inventory main page
Fixed an issue where the smart mail subject line does not save
November 21, 2022
November 21, 2022
๐ผ๏ธ Inventory
๐ Inventory UI Improvement: improved the contact search when adding an expense or a commission to an inventory
๐ Reporting
๐ Reporting UI Improvement: improved the export so that exported spreadsheets will reflect the filters applied
๐ Bug Fixes
Fixed an issue where adding live lists to smart mails did not work
Fixed an issue where Apply terms to all in consignments took too long to apply consignment terms to all inventories
Fixed an issue where adding an inventory without an image to an invoice did not work properly
Fixed an issue where POS address changed by itself in invoices
Fixed an issue where Other transactions did not have a contact field
Fixed an issue where reordering alt view images sometimes did not work
Fixed an issue where changing availability status from hold to sold sometimes did not work
Fixed an issue where disqualified contacts still showed up in live list export
November 14, 2022
November 14, 2022
๐ผ๏ธ Inventory
๐ Inventory UI Improvement:
Changed the Remove from Current Set button in the inventory selection cart to Remove from Current List
๐ Inventory Optimization:
Optimized loading and searching in the inventory detailed list view
๐ Reporting
๐ Reporting Optimization:
Optimized loading in three reports: Invoice by Amount, Artist Engagement and Artist Revenues
๐ Bug Fixes
Fixed an issue where deleted transactions still showed up under the Financials tab in inventory
Fixed an issue where the invoice totals were sometimes incorrect
Fixed an issue where the static lists were not showing up in smart mails when having the My List filter on in contact lists
Fixed an issue where static list names defaulted back to All Contacts when having assignment filter on
Fixed an issue where the greeting line in smart mail did not automatically show up
Fixed an issue where the Load More incorrectly showed up in inventories
Fixed an issue where the contact filter did not work when scrolling down the contacts
Fixed an issue where all contacts briefly said INVALID EMAIL after duplicating a smart mail
November 7, 2022
November 7, 2022
๐ผ๏ธ Inventory
๐ Inventory UI Improvement: Added IDR to the currency list
๐ Bug Fixes
Fixed an issue where the Invoice by Amount report did not load sometimes
Fixed an issue where the inventory permission did not work properly
Fixed an issue where reverting inventory import did not work
November 1, 2022
November 1, 2022
โ๏ธ Smart Mail
๐ Smart mail Optimizations: Optimized removing inactive contacts
๐ Contacts
๐ Contacts Optimizations:
Optimized contact create request
Optimized loading speed in contacts
Optimized contact search when adding a relationship
Optimized the loading speed of the Invoice tab in contacts
๐ผ๏ธ Inventory
๐ Inventory Optimizations: Optimized inventory search
๐ Bug Fixes
Removed filters in the Artist Selection page
Fixed an issue where reassigning contacts did not work properly
Fixed an issue where the Last Offered Date and Last Reply Date did not work
Fixed an issue where the Associated Contacts filter did not work
Fixed an issue where changing currency to CHF did not work
Fixed an issue where the View All did not show all lists when the personal list filter was applied
October 11, 2022
October 11, 2022
๐ Contacts
[Now Live] Contact sync with MailChimp is launched!
What is it?
In the new Contact Sync Portal, users can sync contacts between ARTERNAL and MailChimp
Why does it matter?
With the MailChimp integration, users can sync contacts in one click, instead of exporting from one platform and importing to the other.
How to use it?
Go to Contact Sync Portal, log into your MailChimp account, and choose how you want to sync the contacts. Support article linked here for more details.
๐ผ๏ธ Inventory
[Now Live] Added the clear location option
What is it?
In the Location field, there is now a Clear Location button
Why does it matter?
Previously, without this button, users could only change from one location to another, but not fully remove the location.
How to use it?
Hover over the right side of the location section and click on the Clear Location button.
๐ Inventory UI Improvement:
Increased the image resolution in PDFs
Removed the Recently Added tab and added a Date Created column in inventory detailed list view
๐ Contacts and Inventory UI Improvement
Increased the size of the tag picker so that users can see selected tags/roles/work status/etc. easier
๐Bug Fixes
Fixed an issue where sometimes searching partial words in inventory did not work
Fixed an issue where searching for a payee when adding expenses sometimes did not work
Fixed an issue where the tax did not round up
Fixed an issue where a bottom bar would show up when adding contacts in a smart mail
Fixed an issue where the Holds and the Sales tabs were always empty in an inventory list
September 26, 2022
September 26, 2022
๐ Contacts
๐ Contacts UI Improvement:
Updated the contact filter to pull up contacts that contain the keyword
Updated the contact selection cart so that it no longer automatically clears out
๐ Bug Fixes
Fixed an issue where deleting archived contacts did not work
Fixed an issue where the โNotโ keyword in inventory filter did not work
Fixed an issue where contact counts were incorrect in smart mail groups
Fixed an issue where adding tags to contacts sometimes did not work
Fixed an issue where the sublocation in invoices sometimes did not save
Fixed an issue where the inventory search in the mobile app sometimes did not work
Fixed an issue where filtering by tags with special characters did not work
September 12, 2022
September 12, 2022
๐ผ๏ธ Inventory
๐ Inventory UI Improvement: updated the inventory search and it now supports special characters
๐ Bug Fixes
Fixed an issue where notes were not saving in inventory and contacts
Fixed an issue where the smart mail subject line was not saving sometimes
Fixed an issue where converting inventory dimensions from cm to inches would add an extra 1/8 inches
Fixed an issue where the โH W Dโ text did not automatically apply to the dimensions in inches
August 29, 2022
August 29, 2022
Bug Fixes
Fixed an issue where re-ordering artworks in the artist page did not work
Fixed an issue where deleting a transaction did not affect the artworkโs financials breakdown
Fixed an issue where not all contact lists were loading in smart mail
Fixed an issue where the contact general search bar was not working properly
Fixed an issue where archiving alt views in editioned works did not work
Changed the help text on the Economic Nexus page
August 15, 2022
August 15, 2022
โ๏ธ Smart Mail
๐ Smart mail UI Improvement:
Updated the smart mail settings to allow users to send smart mails via AWS even when the user is disconnected from gmail
Updated My Inbox so that when the user opens a thread, it will automatically go to the most recent email
๐ Contacts
๐ Contacts UI Improvement: improved contact tags to prevent colon from causing issues
๐ผ๏ธ Inventory
๐ Inventory UI Improvement: updated the OVR settings so that the documents under individual inventories will never show up
๐ Bug Fixes
Fixed an issue where apply contact filters in smart mail causes browser crashes
Fixed an issue where archiving an invoice did not remove the discount on the financials page
Fixed an issue where dimensions fraction conversion was not working properly
Fixed an issue where archived alt view images did not show up under the Archived tab
August 2, 2022
August 2, 2022
โ๏ธSettings
[Now Live] Multiple Footers for all PDFs
What is it?
Under Settings > PDF Settings, users can now upload multiple footers.
Why does it matter?
For businesses with multiple addresses, this allows you to create a footer for each address and easily switch the footer.
How to use it?
Under Settings, upload all the footers, and then when create a PDF, choose the footer in the dropdown.
๐ผ๏ธ Inventory
[Now Live] Re-ordering inventories in the selection cart
What is it?
A Re-Order/Save Order button in the inventory selection cart
Why does it matter?
After changing and saving the order, the order in the selection cart will be reflected in the PDF
How to use it?
After adding inventories to the selection cart, click on Re-Order > drag and move the inventories > click on Save Order. And the PDF will have the same order.
๐ Inventory UI Improvement:
Changed Master Records to Parent Records
๐ Contacts
๐ Contacts UI Improvement:
Removed the auto-fill when creating a static list
Changed the view and added a search bar when adding contacts to a list
๐ Bug Fixes
Fixed an issue where repeating contacts were showing up under Contacts
Fixed an issue where Sold Artworks report had empty financial columns
Fixed an issue where uploading images in parent record didnโt apply to add editions
Fixed an issue where the location filter in invoices did not work properly
Fixed an issue where searching by contact first names did not work properly
July 18, 2022
July 18, 2022
๐ผ๏ธ Inventory
๐ Inventory UI Improvement:
Fixed alignment in the edition list view
Added an archive button when editing individual editions
Fixed unexpected behaviors of archiving or unarchiving an edition
๐ Bug Fixes
Sold artworks report
Fixed an issue where the captions and caption formatter did not show up
Fixed an issue where certain font and browser caused text to overlap in smart mail
Fixed an issue where the dropdown did not display in the custom fields
Fixed an issue where the paste caption feature did not paste the correct inventory number
Fixed an issue where archiving multiple works caused artist inventory counts to be incorrect
Fixed an issue where โconsignorโ and โconsigneeโ were mixed up
July 4, 2022
July 4, 2022
๐ Happy Fourth of July!
โ๏ธSettings
[Now Live] Make the caption settings user-only or organization wide
What is it?
Inventory caption settings (under the Inventory Settings tab) now has the Use my captions / Use organization captions toggle.
Why does it matter?
It allows different team members to set up the captions according to their own needs, but also allows users to easily switch to the standard org-wide captions.
How to use it?
Go to Settings > Inventory Settings > Inventory Caption Formatter, and toggle between user- and org- specific captions. Please note that if you change the organization captions, it applies to all accounts.
โ๏ธ Smart Mail
๐ Smart mail UI Improvement: Made the attachment in smart mails look smaller
๐ผ๏ธ Inventory
๐ Inventory UI Improvement: Lower the .png file resolution on the backend to improve the experience of uploading images to inventory.
๐ Bug Fixes
Fixed an issue where the captions in consignment contained empty custom fields
Fixed an issue where the personalized message in smart mail didnโt go through
Fixed an issue where long inventory lists were not fully loading in consignments
Fixed an issue where attaching editions to smart mails didnโt show artist names
Fixed an issue where the installation views in artist page always said 0
June 26, 2022
June 26, 2022
๐ฑ Mobile App: v3.97 released
Fixes issue with new inventory lists being created as hidden
Added a rate limiter to contact searching to improve search performance on larger contact lists
Added the ability to enter plain emails in the TO fields when drafting a smart mail (given the option to create the contact on the fly as well, otherwise only the email is saved in contacts
June 20, 2022
June 20, 2022
๐ Reporting
๐ Reporting UI Improvement: Added the Contact Associations column in the Sold Artworks report
๐ผ๏ธ Inventory
[Now Live] A Show/Hide on Mobile button in inventory lists
What is it?
In each inventory list, there is now a Visible/Hidden button next to the list title.
Why does it matter?
It allows users to control which lists can be displayed on iPhone or iPad.
How to use it?
Go to any inventory list, and click on the Visible/Hidden button.
๐ Inventory UI Improvement:
Made the โ(framed)โ text in dimensions automatically apply to both cm and inches
Added a Date Created column in inventory detailed list view
Updated the font setting of the โInstallation Viewsโ text in the viewing rooms
๐น Transactions
๐ Transaction UI Improvements: Added help text on the top of the Economic Nexus page
June 6, 2022
June 6, 2022
๐ผ๏ธ Inventory
[Now Live] More sorting options for inventory lists
What is it?
Under the Inventory tab, in lists/exhibitions/fairs, there is a new Order By button.
Why does it matter?
Previously, the inventory lists can only be sorted by alphabetical order. Now there are chronological sortings.
How to use it?
Click on the Order By button, and choose the order as desired.
๐ Inventory UI Improvement: Made the history titles in the fact sheet PDFs uppercase
๐ Contacts
๐ Contacts UI Improvement: added better summary and a cancel option when importing contacts
โ๏ธ Smart Mail
๐ Smart mail UI Improvement: prevented buttons stacking onto each other in the Add Contacts window
๐ Reporting
[Now Live] Sold artworks report
What is it?
A newly added sold artworks report that shows all sold artworks with a matching invoice in ARTERNAL.
Why does it matter?
It helps users to better understand the sales data, including how many artworks were sold, when they were sold, how long it takes to be sold, etc.
How to use it?
Go to the Reports tab, click on the Sold artworks report.
๐ Bug Fixes
Fixed an issue where the dimension are rounding automatically
Fixed an issue where the viewing room description font couldnโt be changed
Fixed an issue with inventory numbers for artist without a first/last name
Fixed an issue where inventory number initials not updated when changing artist names
๐ฑ Mobile App: v3.96 released
Fixed broken hide price toggle in share links
Fetches artwork items with pending hold/sold statuses
Fixed long artwork titles clipping off the price on grid view
May 25, 2022
May 25, 2022
[Now Live] New tag search in Inventory and Contacts
What is it?
Wherever there is tag/role search in ARTERNAL, we now have updated our tag search tool
Why does it matter?
It improves the search experience, makes it easier to add a tag/role, and thus reduces the likelihood of users creating duplicate tags/roles.
How to use it?
Click on the downward arrow to expand the dropdown with all tags/roles. You can also search for tags/roles. To remove a tag or role, click on the red โxโ mark.
๐ผ๏ธ Inventory
[Now Live] Artist Biography field is now added into the artist page
What is it?
When editing an artist, there is now a Biography field
Why does it matter?
It stores the artist biographical information, so that users can easily pull it up and add it into PDF/smart mails/etc.
How to use it?
In Inventory, click into an artist in the sidebar, click on the edit button, and enter the artist bio
๐ Inventory UI Improvements:
Improved the layout of the quick browse sidebar
Made the Additional Notes field self-expanding
Added the Skip Image Step button when creating a new artwork
๐ Contacts
๐ Contacts UI Improvement:
๐ Bug Fixes
Fixed a bug where the relationships between contacts did not go both ways
Fixed a bug where the Preview image failed to generate error message always showed up when generating PDFs
Fixed a bug where the contact list didnโt load when clicking on Choose Contact when creating transactions
Fixed a bug where the tax agency modal window didnโt scroll when syncing invoices to QuickBooks
Fixed a bug where the contact names didnโt show up in the selection cart when selecting contacts from the smart mail pipeline
May 18, 2022
May 18, 2022
๐ฑMobile App: v3.94 released
[Now Live] Users can now search smart mails in the app
What is it?
In the smart mail tab, there is a newly added search bar. If you click into any smart mail, it will also have the contact search bar.
Why does it matter?
It allows users to quickly find the smart mail instead of scrolling through all of the smart mails or contacts.
How to use it?
Click on the search bar and type in smart mail titles or contact names.
๐ Mobile UX Improvements: Updated the share link process so that users no longer need to enter a contact to send a share link.
May 12, 2022
May 12, 2022
๐ฑ Mobile App: v3.93 released
Fix save function for holds + sold on iPad
Added the provenance and VAT status toggles to OVR
Added a price toggle to share links
Revamped share link UX, to include a preview, quick copy button.
Fixed saving of inventory fields after entering price
Add the status toggle in settings (for the artwork view page)
Fixed inventory grid view status dots (NFS and N/A now show up properly)
Prevent documents being auto added to smart mail offers
๐ Contacts
๐ Contact UI Improvements: we now support searching in accent characters. (For example, searching by Luรญs or Luis will have the same result.)
May 9, 2022
May 9, 2022
๐ผ๏ธ Inventory
[Now Live] Users can now create custom fields in inventory
What is it?
In inventory, there is a new โCustom Fieldsโ section, where you can create your own custom fields that will show up in all inventories.
Why does it matter?
It allows users to add their own custom fields on top of the preset inventory fields, so that users can document artwork information according to their needs and preferences.
How to use it?
Go to Settings > Inventory Custom Fields > + New Field to create a new field. For more information, check out this tutorial article.
๐ Inventory UI Improvements: Added [status], [work status], and [sublocation] to the inventory caption formatter
๐ Reporting
๐ Reporting UI Improvements:
Ensured that if a report shows a private contact, the contact information displays as [private contact]
Changed the Revenue column to Retail Price in the Inventory on Consignment report
๐ Bug Fixes
Fixed a bug where there could be duplicate contacts in the smart mail pipeline
Updated inventory dimensions so that they are no longer being rounded
Fixed a bug where there was no default price label when creating a new inventory
April 25, 2022
April 25, 2022
๐ Contacts
[Now Live] Previous and next buttons in contact individual page
What is it?
The two arrow buttons on the page when you click into a contact.
Why does it matter?
This new feature helps users to navigate between different contacts more easily, and users no longer need to always go back to the contact main page.
Before:
After:
How to use it?
Go to the Contacts tab, click into any contact, and you will see the arrow buttons on the top.
๐ Contact UI Improvements: changed the Feed tab to Timeline.
๐ผ๏ธ Inventory
[Now Live] Filter by the "Notes" column
What is it?
The Show works without notes checkbox in the inventory filter window.
Why does it matter?
Users can now quickly filter out inventories without any note.
How to use it?
Go to Inventory > Show Filters > Notes, and click on the checkbox.
๐ Inventory UI Improvements: Changed Custom Sets to Lists
April 14, 2022
April 14, 2022
๐ Contact UI Improvements:
Extended the character limit on contact list names
๐ Inventory UI Improvements:
Improved the workflow to create a new custom work status
Stopped the Location field from automatically capitalizing locations
April 11, 2022
April 11, 2022
๐ Bug Fixes
Fixed a bug which might cause โError moving this itemโ in customs set installation views
Fixed a bug where editionsโ currency changes to the default currency, instead of the currency in the master record
Fixed a bug where the line spacing in the PDF settings did not work properly
March 28, 2022
March 28, 2022
๐ผ๏ธ Inventory
๐ Inventory UI Improvements:
Added NGN (Nigerian Naira) into the currency list
Improved the modal window of changing inventory status to avoid being cut off
๐ Contacts
๐ Contacts UI Improvement: improved the contact quick search for more accurate and smooth searches
๐ Bug Fixes
Fixed a bug where the Revenue and Clickthroughs can be inaccurate in Reports.
Fixed a bug where there might be failures to create invoices, consignment, or payables under some circumstances
Fixed a bug where the Confirm Status emails show broken images and no caption
March 14, 2022
March 14, 2022
๐ Contacts
[Now Live] Users can now assign contacts in batch
What is it?
The Assign to User button in the contact selection cart.
Why does it matter?
It allows you to assign multiple contacts to any user, so you donโt have to go into each contactโs page and assign the contact individually.
Before:
After:
How to do it?
Select the contacts you would like to assign / reassign, click the Assign to User button and select the desired user.
๐ Contacts UI Improvement: Improved the search function so that it now recognizes words without their diacritical marks
โ๏ธ Settings
๐ Settings UI Improvement: Changed the FAQ section to Help Center.
๐ Bug Fixes
Fixed a bug where the work count in invoices could be incorrect
February 28, 2022
February 28, 2022
๐ผ๏ธ Inventory
๐ Inventory UI Improvements:
Added artist year in the inventory caption formatter
Added additional inventory number to inventory caption formatter
โ๏ธ Settings
๐ Settings UI Improvement: Added a placeholder avatar for users without an avatar
๐น Transactions
๐ Transaction UI Improvements:
Fixed the issue where it said Edit Invoice regardless of the transaction type
Added COP to currencies
๐ Bug Fixes
Fixed a bug where archiving works kept showing up in PDFs
Fixed a bug where alt text showed up in the Status Note column in inventory
February 16, 2022
February 16, 2022
๐ฑ Mobile App: v3.90 released
Added a setting to toggle the location on/off when viewing artworks
Updated the app icon
Fixed slow loading issues for users with a large number of custom sets, exhibitions, and art fairs
February 14, 2022
February 14, 2022
โค๏ธ Happy Valentineโs Day!
๐ผ๏ธ Inventory
๐ Inventory UI Improvements:
Added an apply dimension pop-up window when converting dimensions
Moved the Condition Log section before the Location History
Added Additional Inventory Number in the inventory caption formatter.
๐น Transactions
๐ Transaction UI Improvements: Changed Consignor to Consignee in consigned out transaction.
January 31, 2022
January 31, 2022
๐น Transactions
[Now Live] Users can now create calendar events while creating transactions.
What is it?
In our last release, the calendar feature was added into consignment agreements and loan agreements. With this release, it is available to invoices as well.
Why does it matter?
When creating an invoice, users can now add a calendar event based on the selected date. This allows users to set up a payment due date reminder in the calendar.
How to use it?
When creating an invoice, click on the โAdd to Calendarโ button. Edit the information as needed, then click on it to save the calendar .ics file. After that, upload the file to your desired calendar. Users can also create a calendar event after the invoice is completed.
๐ Transaction UI Improvement: Updated the sorting in transactions so that it will stay when users leave and then come back to the transaction page.
๐ผ๏ธ Inventory
๐ Inventory UI Improvements:
Added additional prices and sold price columns in inventory exports
Added a pop-up window to confirm artwork dimension conversion
๐ Contacts
๐ Contacts UI Improvement:
Improved contact search bar to prevent texts from overlapping on smaller screens.
Changed the note in contacts from โcreated by a few seconds agoโ to โcreated by [user] a few seconds agoโ
๐ Reporting
๐ Reporting UI Improvements:
Updated the columns in the Most Shared Artists report to reflect more smart mail activities.
Split the Smart Mail Count column in the Artist by Revenue report into Sold Smart Mail Count and Total Smart Mail Count columns.
๐ Bug Fixes
Fixed a bug where re-importing contacts was not working properly
Updated the net profit formula in the Top Sold Artworks report to revenue - consignment split - expenses - commission - discount
Fixed a bug where the order of artworks in inventory is out of sync with OVRs and PDFs.
Fixed a bug where reporting only showed USD as the currency.
January 20, 2022
January 20, 2022
๐น Transactions
[Now Live] Users can now create calendar events while creating transactions.
What is it?
When creating a consigned in/out or loan, there is a new โAdd to Calendarโ button to add the date into the userโs own calendar (Google/Apple/Outlook/etc.).
Why does it matter?
The new calendar feature helps users to create a calendar reminder while creating a transaction in ARTERNAL. It saves the time to create a duplicate reminder in the calendar, and users can easily access the transaction by the link.
How to use it?
When creating a new consignment agreement or loan agreement, there is an โAdd to Calendarโ button at the bottom of the page. Click on it to save the calendar .ics file, and then upload the file to your desired calendar.
January 18, 2022
January 18, 2022
๐น Transactions
๐ Transaction UI Improvement:
Added the date column in the Financial Overview (Exhibitions) and Financial Overview (Art Fairs) reports.
Changed the Sold by column in reports from the user who created the invoice to the user who was selected in the Staff field in the invoice.
Removed the fixed decimal places for the taxes.
๐ผ๏ธ Inventory
๐ Inventory UI Improvements: Improved the styling so that the filter modal window and inventory items do not overlap on smaller screens.
๐ Bug Fixes
Fixed a bug where the taxes rounding up was not working properly
Fixed a bug where adding an image from documents to smart mail would cause broken image preview
Fixed a bug where images in received emails are broken
Fixed a bug where the notes in Contacts always showed โcreated a few seconds agoโ
Fixed a bug which prevented users from deleting archived contacts
Fixed a bug where dimensions automatically set back to 0 in some cases
Fixed a bug where adding a discount in invoices triggered the currency error message
Fixed a bug which prevented users from making payables on the same expense after deleting the previous payables
Fixed a bug where the auto-create payable prompt popped up even when the artwork in the invoice had no active consignment term
Fixed a bug where archiving inventories caused incorrect artist work counts
December 23, 2021
December 23, 2021
๐ The ARTERNAL team wishes everyone a Merry Christmas and Happy New Year!
๐ผ๏ธ Inventory
๐ Inventory UI Improvements:
When adding artworks from the selection cart to a set, the order in the cart will stay in the set.
Added the ability to upload multiple footers for condition reports.
๐ Contacts
๐ Contacts UI Improvement: Fixed an issue where the contact grid top bar was cut off by the filter window.
๐ Reporting
๐ Reporting UI Improvements: Removed the artist Alias column and the i icon from all reports.
๐น Transactions
๐ Transaction UI Improvement: Changed the To to Returned by in return forms.
๐ Bug Fixes
Fixed a bug where the status filter in inventory did not return editions.
December 20, 2021
December 20, 2021
๐ผ๏ธ Inventory
๐ Inventory UI Improvements:
Added a work count when applying the status filter.
Added the option to archive select individual editions under a master record.
Prevented logo breaking from the page break in PDF.
๐ Contacts
๐ Contacts UI Improvement: Added the Delete All and Unarchive All buttons in the archived contact page.
๐น Transactions
๐ Transaction UI Improvement: Added a download button in the invoice read-only mode.
โ๏ธ Settings
๐ Settings UI Improvement: Added a pop up to indicate when the password has been successfully updated.
๐ Bug Fixes
Fixed a bug where the price history repeated itself.
Fixed a bug where the multiple currency warning popped up when only one currency was applied.
Fixed a bug where the Economic Nexus was not calculating based on the correct look back period in some states.
Fixed a bug where the price in the caption field was incorrect for some master record editions.
Fixed a bug where the dimension fields auto filled 0.
Fixed a bug where the payable did not display artwork images.
Fixed a bug where a currency error message popped out when adding discounts.
Fixed a bug where decimals would cause issues in payables.
December 6, 2021
December 6, 2021
๐ผ๏ธ Inventory
[Now Live] Condition reports now have preview stage
What is it?
A preview stage that allows users to edit condition reports before exporting into PDFs.
Why does it matter?
Previously, without the preview stage, users could not edit condition report PDFs. It was directly downloaded after pressing the export button.
How to use it?
Go to Inventory > Location/Condition > Export PDF. Then there will be a prompt asking whether to include the images into the PDFs, choose INCLUDE or NOT INCLUDE, and then it will take you to the edit and preview stages.
[Now Live] Users can now select multiple availability statuses
What is it?
Users now have the option to filter inventories by multiple availability statuses.
Why does it matter?
Previously, users could only filter by one status. It could cause inconvenience in some use cases. For example, a sales team may look for artworks that are both available and on hold.
How to use it?
Go to Inventory > Status Filters, and click on the desired statuses in the drop down.
[Now Live] Users can now receive faster email notifications for OVR activities
What is it?
Users can now receive immediate notifications if an inquiry is made in the online viewing rooms. The OVR summary for email sign in is now changed from every 24 hours to every 12 hours.
Why does it matter?
Users can now better keep track of OVR activities. If a visitor makes an inquiry, users can now get notified and respond in a timely manner.
How to use it?
Go to Settings > Email Notifications, and switch this toggle on.
๐ Inventory UI Improvement:
Added three new fields--Lot, Estimate, and Link--in the auction history section.
Added an indicator to show how many filters are being applied, when the filters dropdown is hidden.
๐ Contacts
๐ Contacts UI Improvement: Added an indicator to show how many filters are being applied, when the filters are hidden.
๐ Bug Fixes
Fixed a bug where Save New Order does not pop up every time the user changes the sorting in an inventory set.
Fixed a bug where the Associated Artist filter in Contacts is not returning accurate results.
Fixed a bug where the Total Items column is not working properly.
Fixed a bug where the calendar selector in the release form is not working in Safari.
Fixed a bug where keeps invoices from syncing to QuickBooks when the contact does not have an email address.
Fixed a bug where archived inventories have invalid Date Archived and Archived By.
November 8, 2021
November 8, 2021
๐ Contacts
[Now Live] New Contact View
What is it?
ARTERNAL now has a brand new contact view, and it will be the only view from now on. The new contact view combines the best features of the previous โBasic List Viewโ and โDetailed List Viewโ.
Why does it matter?
It saves the trouble for users to toggle back and forth between two list views, henceforth streamlining the workflow.
How to use it?
Go to the โContactsโ tab, and customize your contact grid by choosing which columns to be displayed, and in what order. More detailed tutorial HERE.
๐ผ๏ธ Inventory
๐ Inventory UI Improvement:
Improved the layout of custom sets page to make sure all the custom set names would be visible.
Changed the default setting that attachments do not show up in inventory.
๐ Bug Fixes
Fixed a bug where the โSelect Allโ feature in contacts doesnโt work properly.
Fixed a bug where the โSold Toโ filter in contacts doesnโt work properly.
Fixed a bug where the date on new invoices are incorrect.
Fixed a bug where the image size changes from medium to small upon sending smart mails.
Fixed a bug which prevents email notification settings from updating on the front end.
Fixed a bug where the calendar drop down goes to a random future date when marking an invoice as paid/partially paid.
Fixed a bug where some caption fields of editioned works are missing in smart mail.
October 25, 2021
October 25, 2021
๐ผ๏ธ Inventory
[Now Live] More Customizable Settings of Online Viewing Rooms
What is it?
Users can now customize the text color, background color, footer, and header of online viewing rooms. For example:
Why does it matter?
Previously, all the online viewing rooms had white background and black texts, and the footer and the header were the same as PDFโs. Now, all of them can be specifically customized for OVRs.
How to use it?
Go to Settings > Viewing Room Settings, where you can customize your viewing rooms.
๐ Inventory UI Improvements:
Added a divider between artworks and installation views in OVRs.
Disabled the selection cart to pop up after an artwork is selected from its detail page, so that the selection cart does not block the inventory page.
๐ Contacts
๐ Contacts UI Improvement: Removed the floating bar that appears when adding tags via the selection cart.
๐น Transactions
๐ Transaction UI Improvement: Removed the drag and drop feature in the invoice discount field.
๐ Bug Fixes
Fixed a bug where custom sets are not displayed properly in the detailed list view.
Fixed a bug which prevents users from creating new point of sale addresses.
Fixed a bug where โcreate contact on email entryโ was not working.
Fixed a bug where the thumbnails are broken in the โDocumentsโ tab in inventory.
Fixed a bug where the newly created tax rates and payment instructions fail to save in the โTransaction Settingsโ.
Fixed a bug where the โPrice Labelโ setting fails to save changes.
Fixed a bug where โcreated by a few seconds agoโ was showing up under every note in โContactโ.
Fixed a bug where invoices with line items are unable to sync to QuickBooks.
Improved the speed of the โSold Toโ filter in inventory.
Fixed a bug where a default label is not automatically selected when there is only one price.
Fixed a bug where the number of artworks in a custom set does not update upon archiving one of the artworks.
October 12, 2021
October 12, 2021
๐ Contacts
[Now Live] New filter โLead Statusโ
What is it?
Users can now use โLead Statusโ to filter contacts.
Why does it matter?
It allows users to easily sort through contacts by the lead status.
How to use it?
Click on the โShow Filtersโ button, and โLead Statusโ is there along with other filters.
๐ผ๏ธ Inventory
[Now Live] New filter โSold Toโ
What is it?
Users can now use the โSold Toโ column to filter inventories.
Why does it matter?
The new filter is especially helpful in a sales perspective, allowing users to easily filter artworks purchased by a certain collector.
How to use it?
Click on the โShow Filtersโ button, and โSold Toโ is there along with other filters.
๐ Inventory UI Improvement: Add a โSave Set Orderโ button, which shows up after dragging and moving items in a custom set.
๐ Inventory UI Improvement: Remove the image file names in condition reports.
๐ Inventory UI Improvement: Add a feature flag for the "Edition" field.
๐น Transactions
๐ Transaction UI Improvement: Added read only mode for invoices.
๐ Bug Fixes
Completed further invoice optimization.
Fixed a bug which blocks part of the header bar when searching for contacts in the detailed list view.
Fixed a bug where the logo is not centered in online viewing rooms.
Fixed a bug where raw data was showing up in โTransactionsโ.
Fixed a bug which prevents users from exporting live lists.
Fixed a bug where contacts cannot be properly removed from a static list.
Fixed a bug which prevents users from merging contacts under certain circumstances.
Fixed a bug where the contact list sidebar keeps being reset every time after editing a list.
Fixed a bug where smart mail pipelines are not loading.
Fixed a bug which prevents users from generating PDFs from the selection cart.
Fixed a bug where the โCreate Smart Mail with Listโ button doesnโt add all the contacts to smart mail.
Fixed a bug where the number of archived contacts doesnโt get updated upon deleting some contacts.
Fixed a bug where the โsave new orderโ button is not working properly.
September 22, 2021
September 22, 2021
๐ Contacts
[Now Live] โAssignmentโ can be used as a filter in live lists.
What is it?
In a live list, users can now apply assignment as a filter for export and smart mails.
Why does it matter?
This new feature will help team members reach out to their designated contacts, so that there will be no outreach crossovers.
How to use it?
Go to any live list, click on the โAll Contactsโ button, and select any contact assignment.
Then, click on โCreate Smart Mail with Listโ or โExport List to Fileโ, and it only pulls out filtered contacts, instead of the entire live list.
๐ผ๏ธ Inventory
๐ Inventory UI Improvement: Added corresponding view rooms to the online viewing room summary email.
๐ Inventory UI Improvement: Made โDateโ a mandatory field to fill out before saving an expense under an inventoried artwork.
๐ Inventory UI Improvement: Added a โSave Set Orderโ pop-up every time the user moves an item in a custom set.
๐ Bug Fixes
Completed further inventory optimization in regards to artist sets.
Completed further invoice optimization.
Completed further contact optimization in regards to detailed list view.
Fixed a bug which keeps the โContainsโ filter in reports from working properly.
Fixed a bug which keeps โRecently Addedโ and โRecent Activityโ tabs in โContactsโ from working properly.
Fixed a bug which keeps the โAdd Recipients to Listโ button in smart mail from working properly.
Fixed a bug which keeps the โCreate Returnโ button in โTransactionsโ from working.
Fixed a bug where deactivated accounts still showed up in the contact assignment drop down menu.
Fixed a bug where the โApply terms to allโ button showed up in invoices, when it should only show up in consignment.
Fixed a bug where the webpage crashes when making a custom report.
Fixed a bug where the โDateโ field is missing when making a new consignment.
September 7, 2021
September 7, 2021
โ๏ธ Smart Mail
๐ Smart mail UI Improvement: In the recipient column, hide the โ+โ button on the contacts that do not have associated contacts.
๐ผ๏ธ Inventory
[Now Live] Clients can now export โsold_toโ information into inventory spreadsheet
What is it?
When exporting inventory, there are new columns โsold_toโ and โsold_to_emailโ in the spreadsheet.
Why does it matter?
By adding the columns, the spreadsheet now displays which artworks in the set are sold to whom. It unlocks more use cases for the export functionality.
How does it work?
Follow the usual exporting process, go to a custom set and click on the โExport Set to Fileโ button. The โsold_toโ column will appear in the spreadsheet.
๐ Inventory UI Improvement: AED (United Arab Emirates Dirham) added to the currency list.
๐ Inventory UI Improvement: Adding a download video feature to the .mov format videos, which are not supported by Chrome.
๐ Inventory UI Improvement: Adding โ.โ to cm when converting dimensions.
๐ Bug Fixes
Fixed a bug where associated custom set information does not appear in the inventory detail page.
Fixed a bug which prevents users from creating editions in the inventory detail page.
Fixed a bug where the โContact Already Added to Smart Mailโ message incorrectly pops out.
Fixed a bug which prevents users from saving location information in inventory.
Fixed a bug where the artist alias does not display correctly when creating a new artist.
Fixed a bug where online viewing rooms keep asking for email after entering the viewing room.
Fixed a bug where the "Remove Invalid Contacts" button is not working.
Fixed a bug where invoices display incorrect discounts when switching the discount between fixed amount and percentage.
Fixed a bug where duplicating an offer makes all contact status โinvalidโ.
Fixed a bug where vertical images are cropped in the detail list view.
Fixed a bug which causes inaccurate inventory search result.
Fixed a bug which keeps making new contact lists private, regardless if โpublicโ or โprivateโ is selected when creating it.
Fixed a bug which keeps series and period information showing up in the caption field.
Fixed a bug where "Add Recipients to List" button is not working.
August 25, 2021
August 25, 2021
๐ Contacts
[Now Live] Clients can browse through contacts in the detailed list view.
What is it?
The detailed list view contains more information than the basic view.
Why does it matter?
Like inventory, users can now choose between the basic view and the detailed view, depending on how much information they need to see.
How does it work?
Under the โContactsโ tab, click on the โView Detailed Listโ button.
๐ผ๏ธ Inventory
[Now Live] Clients can now find Package/Shipping field in Inventory
What is it?
In each artworkโs detail page, there is a new field called โPackage/Shippingโ.
Why does it matter?
With a field specifically dedicated to packaging and shipping information, users can now easily include it into PDFs.
How does it work?
When making a PDF, choose โFact Sheetโ or โData Sheetโ, then you can see the โPackage/Shippingโ toggle. Click on it to add/remove packaging and shipping information.
[Now Live] Clients can now generate condition reports in Inventory
What is it?
In each artworkโs inventory detail page, under the โLocations/Conditionโ tab, there is an โExport PDFโ button in the โCondition Logโ section.
Why does it matter?
It automatically generates a condition report based on the condition log previously created in ARTERNAL. This feature saves the time to create a condition report from scratch.
How does it work?
Under the โInventoryโ tab, click on any artwork, go to the โLocations/Conditionโ tab > โCondition Logโ field > โExport PDFโ.
๐ Inventory UI Improvement: Added placeholder texts in the โArtistโ and โAdd Associationโ fields to make it more visible where to enter the information.
Condition report settings
โ
In Settings - > PDF Settings - > Condition Report
You can customize your condition report with a few extra details including:
Displaying a date in the condition report header
Turning on/off the signature page at the very end of the report
Adding a custom disclaimer block at the top of the condition report
โ
๐ Bug Fixes
Fixed a bug which prevents users from creating a new static contact list in the contact detail page.
Fixed a bug where an edition set is listed as available even though every single edition is sold.
Fixed a bug which prevents users from adding contacts to the selection cart by adding multiple search results.
Fixed a bug which prevents users from selecting a contact in the contact detail page.
August 17, 2021
August 17, 2021
๐ Contacts
[Now Live] Clients can view contact information while adding them to the selection cart.
What is it?
Users now can add contacts to the selection cart and view contact information at the same time.
Why does it matter?
It allows users to view contact information while deciding whether or not to add them into the contact selection cart.
How does it work?
You can add a contact into the selection cart by clicking on the avatar, while viewing detailed information by clicking on other areas in the row.
๐ Contact UI Improvement: Improved the โCreate Static Listโ button to expedite adding contacts into a new static list via the selection cart.
๐ Contact UI Improvement: Improved the contact profile picture upload page so that the buttons align
๐น Transactions
[Now Live] Clients can now find Transactions Settings in the Main Settings Menu
What is it?
You can now manage Transaction Settings in the Main Setting Menu
Why does it matter?
Previously, transaction settings could be found only in the โTransactionsโ tab. By adding them to the Main Setting Menu, they become more discoverable.
How does it work?
Currently, you can manage your transaction settings in two ways: 1) go to Settings > Transaction Settings, 2) go to Transactions > Settings.
๐ผ๏ธ Inventory
๐ Inventory UI Improvement: Improved the โCreate Set and Addโ button to expedite adding inventories into a new custom set via the selection cart.
๐ Reporting
[Now Live] Add description under each report title
What is it?
In the โReportsโ tab, there is a short description under each report.
Why does it matter?
It allows users to better understand what insight each report provides.
How does it work?
Clicking on the โReportsโ tab, and you will be able to see the descriptions.
๐ Bug Fixes
Fixed a bug where editing an inventoryโs work status will wipe out its tags.
Fixed a bug where duplicate and incorrect information appears in the contact activity feed.
Fixed a bug where PDF subsetting does not appear under PDF settings when expanded.
Fixed a bug where extensive contact list does not load
Completed further Inventory optimization
June 7, 2021
June 7, 2021
๐ผ๏ธ Inventory
[Now Live] Clients can now see a full view of the work.
What is it?
You can now see the full view of works within the basic list view within Inventory. .
Why does it matter?
Previously, the works in Inventory were shown in a cropped out view. With this release, the overall functionality of Inventory has remained the same but weโve updated the inventory basic list view so clients can get a good understanding of what the work looks like.
This means clients can see the horizontal or vertical nature of a work with a quick glance.
[ Now Live] Remove/Manage Associations Statuses
What is it?
You can now manage Associations Statuses in Settings.
Why does it matter?
You can now manage your Association Statuses in settings. As clients continually use ARTERNAL we find they want to manage the custom inventory and contact association statuses. The ability to remove entries that are not used will help clients better manage their workflow.
How does it work?
Under Settings โ Inventory Settings โ At the very bottom
๐ Inventory UX Improvement: Improved the UX for Location input field and Document list view to provide more clarity.
๐ Contacts
Improved the search experience for contacts so users can search contact tags with symbols.
๐ Bug Fixes
Fixed a bug where when a user uploaded a spreadsheet of contacts and assigned the contacts to a list the list was not accessible from the smart mail list section.
Fixed the bug with Online Viewing Room where the images in OVR were distorted to fit only a square rather than the original formatting of the images.
Fixed a bug within inventory where when a client changed the inventory price, the change was not reflected.
Fixed a bug within Inventory where clients that used the sublocation filter search results were not working.
Fixed a bug within Smart Mail where when clients customized a mass reply the client information was shown on the left sidebar.
Fixed a Bug within Reporting where contacts that were archived/deleted were incorrectly showing up in the current contact-related report.
May 31, 2021
May 31, 2021
๐ผ๏ธ Inventory
Improved the UX for searching for a specific Work-Status by allowing users to search for a specific Work-Status using a drop-down.
Improved the UX for search within Inventory to provide more clarity on the number of results shown.
๐ Permissions
UX improvement to Account settings so clients know what email account they are signed in to within ARTERNAL.
๐New Feature: The ability to choose which email notifications you want to receive.
๐ Contacts
Improved the UX for List (Static or Customer) where List now have the ability to be saved without inputting a name.
๐New Feature: You can now search for a client by works that are associated to the clients profile via hold/sold, invoice works to the client, interest, and tags.
๐ Bug Fixes
Fixed a bug where subject lines were automatically deleted within Smart Mail.
May 24, 2021
May 24, 2021
๐ผ๏ธ Inventory
Date selector UX bug is now fixed for smaller screens.
๐น Transactions
Improved the UX for Point of sale so it provides a clearer user experience for clients.
๐ Contacts
Contact list now has the ability to save the last selected filter.
๐ Bug Fixes
Contact bug now fixed, where uploaded images were automatically becoming icons in Contacts.
UX updates when a client visits ARTERNAL so they know they are logged in.
Fixed a bug where Inventory search was not accurate.
Fixed a bug with Smart Mail's UX.
Fixed a bug with Live List where the list and totals did not match.
May 19, 2021
May 19, 2021
[Now Live] Search For A Specific Note Within Inventory & Contacts.
What is it?
The Inventory and Contacts search now include the ability to filter and search for specific content within notes so you can find relevant information about Contacts or Inventory faster.
Search for a note within Inventory
Search for a note within Contacts
How does it work?
With this release, we've made improvements to the search filter, and sort experience within Inventory and Contacts.
Improved Filter Options
Weโve improved Inventory and Contacts filters - users can now filter within notes.
Inventory > click on search > Under โOther Infoโ > Notes
Contacts > click on search > Under โIdentificationโ > Notes
May 17, 2021
May 17, 2021
๐ผ๏ธ Inventory
Updated the UX for the consignor filed so it is more visible.
๐น Transactions
[Heads Up] In Transaction "Sort By" Is Now "Filter"
What is it?
We updated the text from "Sort By" to now read "Filter" to provide more clarity.
Why does it matter?
With this release, the functionality will remain the same where it allows you to filter works by status but we updated the text of the functionality to be more clear.
๐ Contacts
[Now Live] Search For A Specific List Within The View All List View
What is it?
The โView ALLโ list view now includes the ability to search for specific lists so you can retrieve lists quickly and easily.
Why does it matter?
Previously, customers did not have a way to find a specific list based on search. This made it difficult to efficiently find a list, particularly when you have a lot of lists or list names that were difficult to recall or identify.
How does it work?
Youโll now be able to search for a specific list within the โView Allโ list view.
[Now Live] Ability to change the primary โsendโ email and set a new default email.
What is it?
Set the default, โprimaryโ email for Contacts.
Why does it matter?
Every contact within a CRM has a preference on which email they want to receive communications. To date, ARTERNAL defaulted to the first email being the MAIN email and there was no easy way to switch or set a new default.
This often leads to extra work by our clients who change which email is the "MAIN" email. Users can now change the "MAIN" email by selecting โSet as mainโ and that email will then be labeled as main to be used within Smart Mail, Invoices, Transactions, and other areas within ARTERNAL.
How does it work?
Now you can specify the default main email. To set a default email, navigate to a specific contact and click edit profile details.
Upon clicking "Edit Info" clients can change the main email by selecting "Set main". That email will then be labeled as "Main".
๐ Bug Fixes
Improved the UX for Point of Sale addresses within Transactions.
Fixed a bug with Inventory, where the search in the custom set was not working.
Fixed a bug with Inventory, where search in a list was not working.
Fixed a bug with Inventory with the UX of New Artists button.
Fixed a bug within Contacts & Transactions for a search of contacts.
Fixed a few bugs with ARTERNAL Core onboarding & task & UX.
Fixed a bug with Smart Mail UX.
May 20, 2021
May 20, 2021
๐ Bug Fixes
Fixed the bug in Inventory, where when deleting all editions, the master edition's status had a display error.
Fixed the bug in Inventory, where the custom labels on association did not save.
May 3, 2021
May 3, 2021
๐ผ๏ธ Inventory
๐New Feature: Filter through your custom sets or your team's set with the new custom sets dropdown filter!
Archiving bug now fixed, archive any work
๐น Transactions
๐New Feature: You can now select a Point of Sale a payable and filter them on the payables page!
๐ Contacts
Contact list is now infinite scrolling.
๐ Bug Fixes
Downloaded CSV reports now reflect the custom columns made
Inventory work layout and order of data now fixed for smaller screen sizes
April 26, 2021
April 26, 2021
๐ผ๏ธ Inventory
Expense Modal saving bug fixed
April 14, 2021
April 14, 2021
๐ผ๏ธ Inventory
Expiration time on a hold is cleared if the status is changed
๐New Feature: You can now change status of multiple works into sold after selecting them into select cart, or within the invoice flow
โ๏ธ Smart Mail
Live lists can now be selected in the dropdown when choosing lists to add
๐น Transactions
Invalid address notification trigger fixed when choosing auto-tax calculation
Now you can set fixed amount when adding consignment terms for multiple artworks
Upon creating an invoice - today's date will be auto-populated
More options when archiving an invoice
Artist tags are automatically added to contact profile after a purchase/sale is made
๐ Contacts
๐New Feature: Merge Contacts. Duplicate contacts can now be merged into one!
๐ Bug Fixes
Deactivated/test account now are gone from dropdown menu org choices
Spinner in expenses bug fixed, does not continuously load now
March 8, 2021
March 8, 2021
๐น Transactions
๐New Feature: Economic Nexus Insights. Great tool to keep track of sales taxes state-by-state!
๐New Feature: Added an option to auto-create a payable when invoice is marked as paid.
Dates are auto populated when creating a transaction
A date is now required for all types of transactions.
Consignments are now sorted by consigned in date by default
๐ Bug Fixes
Fixed the bug where deleted notes are still shown in the detailed inventory list view
February 28, 2021
February 28, 2021
๐ผ๏ธ Inventory
Feature: updated caption formatter to accommodate multiple inventory numbers
โ๏ธ Smart Mail
we now restrict sending smart mail when your email amount is unlinked
๐ฐ QuickBooks
Synced Invoices no longer include hidden line items
๐ Bug Fixes
QuickBooks syncing fixed after editing an invoice
February 23, 2021
February 23, 2021
๐ Bug Fixes
Fixed the bug where account email keeps unlinking
Fixed the bug where visitor info from Online Viewing Room did not auto-saved as contact info on the platform
February 16, 2021
February 16, 2021
๐ผ๏ธ Inventory
Feature: Added metric dimensions column in detailed list view
๐ Bug Fixes
Fixed the bug where the batch reply button was not working on larger opportunity selections
Fixed the bug where consignments were not found in transactions section under the artistโs financials tab
Fixed the broken link to FAQ
January 15, 2021
January 15, 2021
๐ Contacts
Updated Filter UI for Live List
๐ผ๏ธ Inventory
Users are now able to batch remove works from sets.
Location note is now displayed in main inventory info page
๐ Speed & Performance
Transaction loading optimization and reduced time for update.
Importing functions have performance updates when using spreadsheet.
New Font family: Spectral
๐ Bug Fixes
Fixed the rendering of a new artist selection set in Inventory.
Fixed the currencies tooltip display correctly in grid view
Fixed the incorrect bubble statues display on master edition when importing multiple editions for one artwork.
The Inventory side bar will no longer display โundefined workโ for artists who have 0 artwork in inventory.
Fixed the bug for contacts with types of company, joint account, trust and foundation to only show company name in transactions
January 2021
January 2021
๐ Happy 2021 everyone!
โ๏ธ Smart Mail
Feature: Selection mode is added to be able to select mass contact cards in Board View.
Feature: Mass reply added to smart mail.
Notifications: thread messages count added to indicate the amount of messages in the thread.
Notifications: You will now get a notification when the email account is unlinked and would prevent you from sending emails from an unlinked account.
๐ฉโ๐ผ Contact
Feature: Live Lists is a new feature that allows the user to create dynamically populated lists based on search parameters. (these lists can be made public for the entire organization or just for specific individuals)
Lists created by one person are now by default viewable by the whole organization "public".
Feature: Export Live Lists as .CSV file.
๐ผ๏ธ Inventory
Feature: Added archive functionality in addition to delete.
Feature: Adding toggles to include factsheets and and tearsheets to be included when selecting works to offer.
Feature: PDF generation will honour the order of items in artwork select cart.
๐ Bug Fixes
Fixed the broken dropdown list of Inventory status.
Fixed the bug for throwing error messages when removing the last work from an invoice.
Fixed the bug for inventory PDF review not generated.
๐ Speed & Performance
Performance boosted for invoice editing, reduced the waiting time for contact info updating and artwork uploading.
Speed up the waiting time for displaying all archived items.
December 2020
December 2020
๐ The ARTERNAL team wishes everyone a Merry Christmas and Happy New Year!
โ๏ธ Smart Mail Batch replies
You can now select multiple contact cards in the smart mail view and make a mass reply to all of them at once
๐งพ Quickbooks invoice syncing
Added support for Canada
๐ผ๏ธ Inventory
Added ability to archive alternate and installation views
PDFs will now be generated in the same order the items in your artwork cart is in.
๐ Speed & Performance
We've been continuously working on improving the speed and optimizing load times as our platform gets larger. We'll be back up at 100% soon!
November 2020
November 2020
โ๏ธ Smart Mail
You can now add all contacts in a smart mail column to a list
โ
๐๏ธ Archiving
Added the ability to archive artwork and contacts. Instead of deleting works or contacts, you can now archive them first and have the ability to recover them later.
โ
๐ผ๏ธ Inventory
Added the ability to specify a date range when filtering works by Last updated, added, etc.
Added the ability to get an expiry date and time on HOLDS
Moved artwork Location and Condition logs into it's own tab
Improved the experience when creating sets and adding artwork to sets
Changes to a master record location or credit fields will apply to all children editions
You can now store and manage custom price labels in Inventory Settings
โ
Artwork Consignments and Financials
Revamped our consignment and expenses system
โ
๐ฉโ๐ผ Contact Profile
Added a documents section
Redesigned tab navigation
Added the ability to set a contact as inactive. So they cannot be added emailed or contacted.
๐ Private and online viewing rooms
Added a tab to switch between documents and artwork
Added the ability to expire viewing room links
Added the ability to customize the footer/copyright text in settings
September 30, 2020
September 30, 2020
NEW FEATURE - Economic Nexus and Automatic state Sales Tax Calculation in invoices
Point of sale address - Added the ability to add shipping addresses for your invoices, this will help determine state sales tax.
Performance updates and bug fixes
September 21, 2020
September 21, 2020
Invoice drafts: We made it easier to save your edits to an invoice as draft. Click the Save Draft button down on the bottom right while editing to save your changes.
Bugs Fixes:
Fixed an issue with consignment terms appearing when editing other types of transaction
September 9, 2020
September 9, 2020
Consignments
We improved the way document templates function under consignments. Now when editing a consignment document template, it won't overwrite all the consignments using the same template. Each consignment document can now be edited independently from one another.
๐ต Hide/Show cents in artwork prices
We've added a toggle in account settings that allows for hiding the cents value of artwork prices throughout the app (emails, PDFs, etc)
Bug fixes and improvements
September 1, 2020
September 1, 2020
Multiple Inventory Numbers:
We've added the ability to add multiple inventory numbers to an artwork, they are also searchable.
โ
Artwork Permissions
You can now set who in your organization can view the artwork under the artwork details page.
August 4, 2020
August 4, 2020
Invoices
We've added more control regarding the sold to and ship to contacts in an invoice. You can now change or remove them independently of eachother.
You can now launch the contact's profile in an invoice by clicking on their name after they have been added
You can now fully preview the an artwork in an invoice by hovering over the thumbnail and clicking on it
โReset Password
We've revamped our reset password feature so it is now more reliable
โ
- Bug fixes and improvements
July 27, 2020
July 27, 2020
Configure Inventory serials for artworks
You can now specify your preferred format for automatically incrementing artwork inventory numbers. Find this feature in your settings for more information.
Upload and send video (BETA) You can now upload video as artwork in inventory. Your work will be displayed with a blank placeholder image but you can manually replace the image when editing the work details.
Imports and Export menu has been moved to it's own section
Tags Manager has been moved into settings
When creating a contact, you can add a company name leave the last name field blank if doing so.
Added sub location to inventory search filters
Artwork notes in your dashboard now display the link to that artwork so you know what was referenced
Fixed an issue with price edits under editions and financials not saving. For now, we require you to edit the price soley on the artwork details page.




















































































































